Webkinz Insider Forum

Webkinz Insider Forum (http://www.webkinzinsider.com/forum/)
-   WI Rules & Suggestions (http://www.webkinzinsider.com/forum/wi-rules-suggestions-131/)
-   -   HELP!! Has this happened to you? (http://www.webkinzinsider.com/forum/wi-rules-suggestions-131/help-has-happened-you-177174/)

karategirl701-07-2008 04:50 PM

HELP!! Has this happened to you?
 
We need technical help!!! My brother can log onto his Webkinz account without any problems. Under things to do, he can go to any location, but when he clicks on MY ROOM he gets a message that he has been logged out. This is the 2nd day this has been happening. Does anyone know what he can do, or has this happened to anyone else?

prissyact01-07-2008 04:53 PM

Re: HELP!! Has this happened to you?
 
You should contact ganz right away.

luvwebbies01-07-2008 04:55 PM

Re: HELP!! Has this happened to you?
 
Quote:

Originally Posted by karategirl7 (Post 3979106)
We need technical help!!! My brother can log onto his Webkinz account without any problems. Under things to do, he can go to any location, but when he clicks on MY ROOM he gets a message that he has been logged out. This is the 2nd day this has been happening. Does anyone know what he can do, or has this happened to anyone else?

Before you contact GANZ, you should know that this has happened to many, many of us all day yesterday, and today, as well. It happened to me ALL day yesterday---today is better. They are having many, many problems with the site, and they are trying to fix them.

I suggest you wait a day or two, see if the problem gets fixed, and then call GANZ----they definitely know we all have problems. :)

karategirl701-07-2008 04:55 PM

Re: HELP!! Has this happened to you?
 
We'd love to! But how do we contact Ganz?

Prncess21701-07-2008 04:58 PM

Re: HELP!! Has this happened to you?
 
This seems to be happening to a lot of people... it was happening to me yesterday. I sent a message to Ganz... I don't know if they did anything, but today I could actually get into my room (although not 1 of my 86 plants was still alive).

amy0905greencat01-07-2008 04:59 PM

Re: HELP!! Has this happened to you?
 
this sometimes happend to me.... try to reset your computer or dont play with your computer 4 a few days:)

Prncess21701-07-2008 05:01 PM

Re: HELP!! Has this happened to you?
 
Quote:

Originally Posted by karategirl7 (Post 3979337)
We'd love to! But how do we contact Ganz?

On the home page, I went to customer support (under the log in and new member buttons). Then I went to "I keep getting an error message". I clicked "I cannot load my room". Then I filled out the form and got an AutoReply from Webkinz.

---------- Prncess217 added 0 Minutes and 59 Seconds later ----------

Quote:

Originally Posted by amy0905greencat (Post 3979474)
this sometimes happend to me.... try to reset your computer or dont play with your computer 4 a few days:)

I tried restarting my computer (that usually fixes it), but it didn't work.

luvwebbies01-07-2008 05:02 PM

Re: HELP!! Has this happened to you?
 
Quote:

Originally Posted by karategirl7 (Post 3979337)
We'd love to! But how do we contact Ganz?

Sorry!!! (LOL!!)

1-866-932-5469

karategirl701-07-2008 05:05 PM

Re: HELP!! Has this happened to you?
 
Thanks, luvwebbies, you have been a great help!

Baby25201-07-2008 05:09 PM

Re: HELP!! Has this happened to you?
 
Ganz is having some promblems. My account is also having promblems.


All times are GMT -5. The time now is 04:34 PM.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2018, vBulletin Solutions, Inc.
SEO by vBSEO ©2011, Crawlability, Inc.
Copyright © 2007-2013 Kopi Enterprises, LLC