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Old 10-02-2007, 06:02 PM   #1
sleepingbeautypinky
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Tonya in MI is an unknown quantity at this point

Default Help! Charms found but not in charm box.

My 5 year old found a key in the pink path today. She got 3 charms and a charm candy. She found the moon, sun & lemon and a charm candy. When we got out - we went into her charm box and it did not show ANY of them... we already the moon & the sun, but the lemon did not show and we did not get any money credit for the 2 duplicates.

This was at 6:57 my time which should equal kinz time. I believe the charm candy DID show in the dock but i wasn't with her when she clicked into the forest.

What do I do? There is no "section" for help on ganz site.

Can anyone offer any suggestions? Its hard to get a 5 year old to understand she is just out of luck.

Thanks
Tonya
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Old 10-02-2007, 06:06 PM   #2
Baby252
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Default Re: Help! Charms found but not in charm box.

theres a next botten also its in forest charms hoped thart helped
Old 10-02-2007, 06:07 PM   #3
sleepingbeautypinky
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Tonya in MI is an unknown quantity at this point

Default Re: Help! Charms found but not in charm box.

Baby252,
Thanks. Yes I know that, but the lemon is on the first page, we have the strawberry already and my son has the lemon so we know where it would show.

Tonya
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Old 10-02-2007, 06:09 PM   #4
Baby252
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Default Re: Help! Charms found but not in charm box.

View Post Originally Posted by Tonya in MI
Baby252,
Thanks. Yes I know that, but the lemon is on the first page, we have the strawberry already and my son has the lemon so we know where it would show.

Tonya
im sorry it may come up. i hope so good luck
Old 10-02-2007, 11:30 PM   #5
ber
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ber is on a distinguished road

Default Re: Help! Charms found but not in charm box.

THE SAME THING HAPPENED TO ME!! About 4 days ago maybe! And of course it would have been my first unlocked tree then!! UGH
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Old 10-03-2007, 11:25 AM   #6
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Default Re: Help! Charms found but not in charm box.

This has been an ongoing problem since the start of the Charm Forest. Virtual charms, even ones without the key, simply fail to appear in the Forest Charm area. Ganz is WELL AWARE of this problem. ( I've lost 6 now.) They tell me
they are aware and working on the glitch, as many people are having the same problem.

Oops...forgot to mention that you should probably call or email Ganz..just so
you have a record.

Last edited by Gingerly; 10-03-2007 at 11:25 AM.. Reason: Automerged Doublepost
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Old 10-03-2007, 03:15 PM   #7
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Default Re: Help! Charms found but not in charm box.

call or email ganz! they should be able to help! =]
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