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Old 10-01-2007, 09:21 PM   #21
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Default Re: Help! Afraid my account is at Risk

Best of luck to you, but don't be so hard on yourself. I can understand it's frustrating but who'd have thought such a young child could do that? We all picture our homes to be a safe haven. To have someone (any age) do that is very violating. I just hope that the parents recognize that this was not acceptable behavior. I am hoping the best for you!
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Old 10-01-2007, 10:24 PM   #22
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Default Re: Help! Afraid my account is at Risk

thank you kayembee, very sweet of you...

someone sent me a great idea..
taking all of the friends off my kids accounts...
and getting a new password..
have to go to bed..hate to tell the kids i couldn't fix it...mommy's can't do everything can they
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Old 10-01-2007, 10:31 PM   #23
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Default Re: Help! Afraid my account is at Risk

View Post Originally Posted by longislandsue
thank you kayembee, very sweet of you...

someone sent me a great idea..
taking all of the friends off my kids accounts...
and getting a new password..
have to go to bed..hate to tell the kids i couldn't fix it...mommy's can't do everything can they
that won't work! you have to get in touch wtih ganz in the morning. they open at 9am KT. once someone has your "secret code", they can hijack your account. so, it won't matter if you remove all friends. they can just log on and add their id. the good news is that they can only send 3 items in one gift bag per day. so that's why you hAVE to reach someone tmrw.
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Old 10-02-2007, 04:41 AM   #24
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Default Re: Help! Afraid my account is at Risk

Please listen to RedBear on this, she is completely right! I'm not sure where the thread is, but somewhere on this forum I read that if you contact Ganz and give them a code you know is safe, they will delete all the other codes on your account. This would make the codes the child took worthless. But you have to call them - and then you really have to "Hide" the code you have left!!
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Old 10-02-2007, 05:38 AM   #25
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Default Re: Help! Afraid my account is at Risk

FIrst, calm down. Don't worry.
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Old 10-02-2007, 07:15 AM   #26
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Default Re: Help! Afraid my account is at Risk

thank you so much! can't wait until 9 to call ganz
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Old 10-02-2007, 07:22 AM   #27
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Default Re: Help! Afraid my account is at Risk

take a few deep breathes then email ganz or call them and say you made an accident they will understand!!!!trust me
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Old 10-02-2007, 07:39 AM   #28
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Default Re: Help! Afraid my account is at Risk

i think E-mail ganz
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Old 10-02-2007, 03:57 PM   #29
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Default Re: Help! Afraid my account is at Risk

did you get ahold of ganz? what happened? did you get it all straightened out?
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Old 10-02-2007, 03:59 PM   #30
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Default Re: Help! Afraid my account is at Risk

i know!!!
he will only go in your dock
so have a storage room to keep all your good stuff!!!!
or, hide cabinets around your house with the stuff,
so it is harder
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