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Old 10-01-2007, 08:14 PM   #1
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Question Help! Afraid my account is at Risk

Hi,
I have a question..hope someone can help..I am so upset with myself. My two kids have way too many webkinz to talk about...but my problem is there were alot of kids over tonight playing on webkinz...and I believe one of the kids may have taken some of my secret code papers from several webkinz I put on a while back...

I am so upset with myself..but who knew I couldn't trust age removed ..anyway..should i be crying right now...can they get to my account and take it all?

help...so upset...my kids will be freaked..

Oh...I can't and won't confront the child..they will definitely deny it...
and I can't imagine or guess which ones HE took as we have over 100 tags..

ummmmm...so mad at myself.
susan
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Old 10-01-2007, 08:16 PM   #2
Iveyandangie
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Default Re: Help! Afraid my account is at Risk

oh my goodness!!!!!!!!!!!!!!!! wow!!! i have no clue!
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Old 10-01-2007, 08:17 PM   #3
Baby252
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Default Re: Help! Afraid my account is at Risk

Wow i'm so sorry. E-mail Ganz
Old 10-01-2007, 08:20 PM   #4
compg318
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Default Re: Help! Afraid my account is at Risk

I would first just check if anything is missing and if you can log in with your password to see if the password was changed. If not and nothing happens hopefully the kid just tried to activate them and might not realize what they really can be used for. If anything does happen you can email ganz which will give you their support number and see if they can help. Their email is: support@webkinz.com
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Old 10-01-2007, 08:20 PM   #5
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Default Re: Help! Afraid my account is at Risk

thanks...so UPSET...so frustrated.

how do I e-mail ganz, does anyone know...
through the newspaper, front page, customer support....? shoooooot...so angry...grrrr
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Old 10-01-2007, 08:20 PM   #6
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Default Re: Help! Afraid my account is at Risk

View Post Originally Posted by longislandsue
Hi,
I have a question..hope someone can help..I am so upset with myself. My two kids have way too many webkinz to talk about...but my problem is there were alot of kids over tonight playing on webkinz...and I believe one of the kids may have taken some of my secret code papers from several webkinz I put on a while back...

I am so upset with myself..but who knew I couldn't trust 6 year olds..anyway..should i be crying right now...can they get to my account and take it all?

help...so upset...my kids will be freaked..

Oh...I can't and won't confront the child..they will definitely deny it...
and I can't imagine or guess which ones HE took as we have over 100 tags..

ummmmm...so mad at myself.
susan
.
yes, they can. sorry to say. you better call their parents! i do hope you are on friendly terms. dont know if ganz can or will help you -- they make it very clear to keep that private. call the parents. that's what i did when it happened to my son. (child memorized son's PW as he typd-pecked so it wasnt as bad.) it was a friend of mine so all was fine. good luck!

once you get the codes back, i'd call ganz first thing to see if there is ANYTHING that can do to prevent urther theft. all you need is the code to steal the account.

toll free: 866-WEBKINZ.

Last edited by RedBear; 10-01-2007 at 08:22 PM..
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Old 10-01-2007, 08:22 PM   #7
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Default Re: Help! Afraid my account is at Risk

thank you compg318

will e-mail ganz...they are going to think i am sooo stupid..

this really stinks...the kid is pretty slick...
could they actually change my password...do you think? oh shoot..
don't they have to receive e-mail to do that...
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Old 10-01-2007, 08:23 PM   #8
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Default Re: Help! Afraid my account is at Risk

If I were you I would email ganz, and ask for a change of usernanme... but then again that could take awhile... You should probably mail some of your most valuable/favorite stuff to family or VERY close friends until you can get your username changed... I would do that, it would keep some of your stuff safe, and then again, maybe he didn't take it, and everything is fine... I really hope everything works out!!! Good luck, if I come up with any other ideas, I'll let you know...
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Old 10-01-2007, 08:23 PM   #9
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Default Re: Help! Afraid my account is at Risk

i would e-mail ganz but if the tag has been used it will not work again for them and they can only mess with your account if they have your user name and password i live alone, but i still keep my tags put away. hope this helps a little, though losing the tag is still an issue if there ever is a problem with any registered pet that you my inquire to ganz about, as they would need that. it's a shame you can't isolate which tags were taken. wishing you the best of luck
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Old 10-01-2007, 08:23 PM   #10
compg318
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Default Re: Help! Afraid my account is at Risk

No email to change password just need secret code and username then get temp. password then change it.
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