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Old 04-03-2009, 10:06 PM   #1
hpfreaksyd
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Fabiola is just really niceFabiola is just really nice

Default HEADS UP: Your items have most likely NOT been stolen!

Hey WI!

I've noticed a handful of worried people creating threads in panic when they log on to WW to find that no items are in their dock.

Just FYI: it's the server you're in! Your items are not really gone!

The solution: Log off and back in again until they pop back up. They WILL eventually, just keep going. It shouldn't take more than 10 tries. If it takes you more than that, call Ganz at 1-866-WEBKINZ and keep pressing 0 until you get a human on the line.

Hope this cleared some confusion.
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Old 04-03-2009, 10:07 PM   #2
Just.Live.Life(as a)
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Default Re: HEADS UP: Your items have most likely NOT been stolen!

Thank you for the heads up! I haven't ever experienced this issue, but I'm sure it would be helpful for someone who has

~puppies
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Old 04-03-2009, 10:08 PM   #3
I'm a deep sea
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Default Re: HEADS UP: Your items have most likely NOT been stolen!

Thankyou! I was really worried when my items dissapeared. I logged back in and back out and it worked! Great information! Relieved my worried mind!

~Star
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Old 04-03-2009, 10:15 PM   #4
hpfreaksyd
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Fabiola is just really niceFabiola is just really nice

Default Re: HEADS UP: Your items have most likely NOT been stolen!

I'm glad to have helped somebody.
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Old 04-03-2009, 10:16 PM   #5
ho's your daddy
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Default Re: HEADS UP: Your items have most likely NOT been stolen!

Great information...thanks for passing it along.
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Old 04-03-2009, 10:18 PM   #6
Shaylin2003
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Default Re: HEADS UP: Your items have most likely NOT been stolen!

My items were gone when I logged in but I clicked "get items from storage" and then they showed up for me.
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Old 04-10-2009, 07:28 PM   #7
hpfreaksyd
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Fabiola is just really niceFabiola is just really nice

Default Re: HEADS UP: Your items have most likely NOT been stolen!

Glad they showed up =)
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Old 04-10-2009, 10:16 PM   #8
WhiteTerrierFan
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Default Re: HEADS UP: Your items have most likely NOT been stolen!

Thanks for the information! (:
I'm sure a lot of people will be reassured by this.
Old 04-11-2009, 03:08 PM   #9
Anti Twilight.
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Default Re: HEADS UP: Your items have most likely NOT been stolen!

View Post Originally Posted by Fabiola
Hey WI!

I've noticed a handful of worried people creating threads in panic when they log on to WW to find that no items are in their dock.

Just FYI: it's the server you're in! Your items are not really gone!

The solution: Log off and back in again until they pop back up. They WILL eventually, just keep going. It shouldn't take more than 10 tries. If it takes you more than that, call Ganz at 1-866-WEBKINZ and keep pressing 0 until you get a human on the line.

Hope this cleared some confusion.
Rep! Great thread! This has happened to me before,and I just kept logging back in and out and it eventually showed up.
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Old 04-11-2009, 03:19 PM   #10
ill PM
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Default Re: HEADS UP: Your items have most likely NOT been stolen!

Valuable information if it should happen to anyone, thanks for sharing the information and for reassuring many who have found their accounts in this condition.
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