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Old 11-02-2007, 02:53 PM   #11
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Default Re: Floating Items??

I have three floating items--all in different rooms----for about a month or longer. I'm not calling GANZ, though.......I figure, one day, they will just stop floating! LOL!!!
Also, I keep thinking that one day I might have to call GANZ for a really serious problem, so I'd ask them about the floating items, then!
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Old 11-02-2007, 02:56 PM   #12
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Default Re: Floating Items??

yeah, it's like some kind of weird glitch, it goes away next time you enter
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Old 11-02-2007, 02:58 PM   #13
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Default Re: Floating Items??

Yeah, there's some tea pot in the office that NEVER leaves no matter how many times i log out.
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Old 11-10-2007, 08:42 PM   #14
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Default Re: Floating Items??

I used to get very upset when this happened, but now I just try to be patient and eventually they go back where they belong. Good luck!
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Old 11-11-2007, 02:45 AM   #15
MlrGrl
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Arrow Re: Floating Items??

I just had this happen to me, so I actually know the answer to this one! LOL

All you have to do it go to the customer support area of www.webkinz.com & click on 'I have an item stuck" - or something like that.

The direct link is: http://customerservice.webkinz.com/cs/ss.php

I got an email back stating that they'd look into it, but it could be 2-3 days. It was about 3.

My 6 yr old just informed me that her Zingoz-in-a-box has also been stuck in her room for a couple days. I told her we'd wait one more day, then email them just to make sure the sticking wasn't on my end.

Hope that helps!

:husky:
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Old 11-11-2007, 02:55 AM   #16
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Default Re: Floating Items??

Yes, this happens to me constantly. (And I can't help myself, I like to put things on cabinets and pedestals, etc.) Usually when I fill out the "Customer Service" --> "I have an item stuck!" area, Ganz fixes it, but I've had a Goober's Lab trophy and a Charm Forest tree stuck in a room now for a couple weeks and no answer from Ganz for all my emails. I just avoid that room because it bugs the ****ens out of me every time I see it.
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Old 11-11-2007, 06:05 AM   #17
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Default Re: Floating Items??

This has happened to me many times. Sometimes they get unstuck on their own, but sometimes Ganz does have to fix the problem. The best thing is to E-mail Ganz, and be patient for them to work on it.
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Old 11-11-2007, 06:12 AM   #18
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Default Re: Floating Items??

Maybe this will help some of you. Go to the thread below and read post #5 by Meadowlark. It addresses how to get the things back that are floating outside of your room. I followed the suggestion and was able to get back a Goober's Lab trophy that was floating outside my room.

http://www.webkinzinsider.com/forum/...4.html?t=90824

Hope it helps.
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