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I am emailing them about my new acct problems, WHat do I need to include in the email? TIA!!
In my experience, the first time you email them you'll get a form letter back that won't help you at all. That can take two or three days.
After you reply to the form letter telling them that it didn't asnwer your question you will get another email from a real person asking what the problem is. Once you explain it you should get another email and they will ask for what they need then. All of this is very time consuming and gets frustrating but it seems it's what we all have to go through.
Sounds like you're an adult though so you'd get a faster response by just calling them. Hope your new account gets fixed!
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