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Old 09-02-2008, 05:42 PM   #1
Webkinz :)
shytiger's Avatar
shytiger is an unknown quantity at this point

Default E-store charms

Is anyone else dissappointed with the value of the charms when you entered them. I bought 8 charms at the e-store and each time I entered them I only received $100. I already have 8 charms so the 9th 10th should be $100 no problem however when I entered the 11th,12th 13th i got 100 each when it should be $200. Now I'm out 200. I entered 14th and 15th which is $300 and only got 100 so now I'm out $400 so far a total of $600. I entered the 16th which should open the fountain lock and it didn't. Well I wrote to webkinz and this is their response.....


Thank you for writing.

You have inquired about an issue that occurs in Webkinz World. To find the answer to your question, please log into Webkinz World and click on 'Contact Us' (located in the menu on the front page of the Webkinz Newz).

You'll be able to find your question in the menu on the Contact Us page, click on it, and have an answer sent to your Webkinz' room.

If you cannot find your answer there, then please check out the "Bulletinz" section of the website located on the Webkinz main page.

Thank you,

Webkinz Customer Support

here's my response to theirs....

There is no subject dealing with buying charms on e-store and how much we get for them?????? I can go to the charm listing and see that and that wasn't my question. So please don't give me the run around to lack of help or knowledge and let me know the answer to my question, or stop selling charms at the e-store on saturday and not giving the right amount for the charm. I hope you have the decency to answer my question without the run around. I didn't received $700 for charms entered and also not able to open the fountain that I am supposed to get for having 16 charms. Very dissappointed customer. I owned over 100 webkinz and in a very short time and love to purchase all other items but don't like to be conned. So I hope that you make the time to answer my question correctly and not quide me to another source that has no subject on the matter. Thank you.......

well let's see what they say now and if I get my fountain... if not I will not purchase no more charms till they fix this madness....
shytiger is offline
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Old 09-02-2008, 06:17 PM   #2
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cheekeemonki is on a distinguished road

Default Re: E-store charms

Dear Shy,

Let me just say that I am sad that this has happened to you but I am glad that you took the time to inform us here on WI as I am new to charms and was not aware of the items that I should recieve. So far I have only purchased 8 charms to unlock the entire game but I have been considering additional charms but I will now wait to hear what sort of response you receive from Ganz.

I hope they take care of this issue for you and quickly. Again thank you for letting us know about the newest problem in Webkinzville.

cheekeemonki is offline Female

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