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Old 11-11-2007, 03:35 PM   #1
Just look above
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Default E-mailing Ganz????????

My superwheel prize was a golfcart bed, and i was soooo happy, but then when i logged back in it wasn't there!!!

Does anyone know Ganz's e-mail address?


Thanks- soccerplayer00
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Old 11-11-2007, 03:36 PM   #2
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Default Re: E-mailing Ganz????????

Yes, Just go to www.webkinzsupport.com.
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Old 11-11-2007, 03:38 PM   #3
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Default Re: E-mailing Ganz????????

View Post Originally Posted by katey3007
Yes, Just go to www.webkinzsupport.com.
oh, okay...THANKS!!!!!!

---------- soccerplayer00 added 0 Minutes and 58 Seconds later ----------

um...webkinzsupport doesn't work.

Last edited by soccerplayer00; 11-11-2007 at 03:38 PM.. Reason: Automerged Doublepost
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Old 11-11-2007, 03:38 PM   #4
Baby252
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Default Re: E-mailing Ganz????????

surport@webkinz.com
Old 11-11-2007, 03:38 PM   #5
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Default Re: E-mailing Ganz????????

They acually dont answer their email.
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Old 11-11-2007, 03:42 PM   #6
Baby252
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Default Re: E-mailing Ganz????????

Yeah they don't. It's better to call.
Old 11-11-2007, 03:45 PM   #7
HSMusicalFan2
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Default Re: E-mailing Ganz????????

It may take several days to get a response from Ganz, it has for me in the past. Their e-mail is Support@webkinz.com. Hope that helps


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Old 11-11-2007, 03:50 PM   #8
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Default Re: E-mailing Ganz????????

View Post Originally Posted by soccerplayer00
My superwheel prize was a golfcart bed, and i was soooo happy, but then when i logged back in it wasn't there!!!

Does anyone know Ganz's e-mail address?


Thanks- soccerplayer00
OMG ... that's exactly what happened to me! It happened at 9:50am Kinz Time. I had just enough time to take a screen shot to show my kids later (it was 3:50am where I live) and then got booted off. I logged back in after a few attempts and my Golf Cart was gone, not in my dock or anywehre. I think the prize didn't register with the Ganz Server so we didn't get awarded it. But, it registered with their server that I had spun already. I have emailed support@webkinz.com

You need to include this information (I had an issue which they fixed for me a few months ago and they sent me this form):

Username:
Secret Code:
Date of Birth:

Contact Name:
Contact Phone:

Location of the Problem:
Problem/Error Description:

All the best with your inquiry.

It's worth a try
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Old 11-11-2007, 04:39 PM   #9
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Default Re: E-mailing Ganz????????

I'm sorry that happened to you. If it just disappeared by random, it should be back within the week. It's happened to us many times. But if not, call Ganz. They can help.

Good luck getting your golf cart back!
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Old 11-11-2007, 05:39 PM   #10
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Default Re: E-mailing Ganz????????

Thanks for all your help! i really appreciate it!!! thanks sooooooo much!
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