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Old 12-26-2007, 08:36 PM   #11
ompaloopa
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Default Re: Didn't get the POTM

that stinks
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Old 12-26-2007, 08:45 PM   #12
ChloeAlaina16
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ChloeAlaina16 is a jewel in the roughChloeAlaina16 is a jewel in the rough

Default Re: Didn't get the POTM

No, you don't go the the W-Shop, it should appear in your dock when you go to your room being the Chihuahua. I'm so sorry that happened. I hope they fix it!
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Old 12-26-2007, 08:46 PM   #13
Its not superkinz
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Default Re: Didn't get the POTM

how would I get it back?
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Old 12-26-2007, 08:48 PM   #14
calaxgoalie
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Default Re: Didn't get the POTM

Ok, you absolutely need to call ganz... they are open tommrow (Dec. 27) regular hours. I know this because i am to, having problems with webkinz...

You should call them though, because that's a pretty big dealio right there lol

---------- calaxgoalie added 1 Minutes and 32 Seconds later ----------

Oh right, ganz's number is 1-866-WEB-KINZ

Last edited by calaxgoalie; 12-26-2007 at 08:48 PM.. Reason: Automerged Doublepost
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Old 12-26-2007, 08:50 PM   #15
iloveyoubieber♥
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Default Re: Didn't get the POTM

go to your room maybe
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Old 12-26-2007, 09:13 PM   #16
is smitchellicious
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Default Re: Didn't get the POTM

Definitely try logging off and back on again first. They generally solves these types of problems. If that does not fix it, contact Ganz at 866-webkinz or support@webkinz.com
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Old 12-26-2007, 09:16 PM   #17
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Default Re: Didn't get the POTM

i'm pretty sure you will get it pretty soon because that TOTALLY unfair. That's pretty much the thing you look foward to lol
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Old 12-26-2007, 09:16 PM   #18
kateygma is now a
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Default Re: Didn't get the POTM

Hopefully ganz will get back to you real soon. It should have just appeared, at least that is how it worked for us for the past two months. Good luck.
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Old 12-26-2007, 09:24 PM   #19
Its not superkinz
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Default Re: Didn't get the POTM

View Post Originally Posted by smitchell
Definitely try logging off and back on again first. They generally solves these types of problems. If that does not fix it, contact Ganz at 866-webkinz or support@webkinz.com
I tried that many times didn't work. I will for-sure call them. What are there hours? And do I have to be a certian age to call?

Thanks for all of your help!
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Old 12-26-2007, 09:30 PM   #20
fergierihanna, 4 mor
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Default Re: Didn't get the POTM

the exact same thing happened to my brother. then we exited the room then came back in. then I finally got it. and you know what happened when we opened it? it said zero kinzcash and there was nothing else in it! i emailed 2 days ago, and nothing back. i am super p***ed at webkinz. i hope it gets fixed for you and my brother. this is one of the worst glitches they have ever had, by far.
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