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Old 01-14-2008, 06:59 PM   #1
Vote David Cook
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Default Did they stop?

Did ganz stop picking up phone calls for webkinz? I heard in a thread that they did but I think Ganz is to nice to do that. Did you hear anything?? Because I am not so sure I believe it because it doesn't sound like Ganz.
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Old 01-14-2008, 07:41 PM   #2
tyray18
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Default Re: Did they stop?

I sent an e-mail this morning and received a reply this afternoon. I did call one day last week. Never heard anything..
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Old 01-14-2008, 07:51 PM   #3
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Default Re: Did they stop?

I got through two or three days ago. Maybe they aren't taking as many but they are taking some. I don't think they would just stop answering. But they are swamped!
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Old 01-14-2008, 07:56 PM   #4
tyray18
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Default Re: Did they stop?

I wish they would fix the problems soon. Without my phone i can't make any friends.. As you can see I'm a newbie. My phone worked the first week so of course that wasn't enough time to make friends.. and that was before I joined ..
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Old 01-14-2008, 08:00 PM   #5
sandrinha
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Default Re: Did they stop?

View Post Originally Posted by nbaker26
I got through two or three days ago. Maybe they aren't taking as many but they are taking some. I don't think they would just stop answering. But they are swamped!
I agree totally
Old 01-14-2008, 08:07 PM   #6
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Default Re: Did they stop?

I just called today and had a very nice woman answer. They haven't fixed my issue yet, but they are working on it.
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Old 01-14-2008, 09:44 PM   #7
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Default Re: Did they stop?

I don't think they have the manpower to handle the influx of calls that they have been recieving since Christmas... If you need them keep trying, you will eventually get an answer
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Old 01-14-2008, 09:45 PM   #8
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Default Re: Did they stop?

what's ganz email?

---------- luckypuppynfl182 added 0 Minutes and 26 Seconds later ----------

wat is GANZ's email adress HELLO!

Last edited by luckypuppynfl182; 01-14-2008 at 09:45 PM.. Reason: Automerged Doublepost
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Old 01-14-2008, 09:46 PM   #9
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Default Re: Did they stop?

I believe that they are trying but were not prepared for the influx of new members. I talked to them on the phone right after Christmas and they fixed my problem while I was on the phone.
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Old 01-14-2008, 09:46 PM   #10
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Default Re: Did they stop?

I don't think they would. But they have many calls each day, and only so many people to answer, and continue there work at the same time.
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