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Old 01-08-2008, 03:57 PM   #1
DQroxmysox
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Default Did not receive pet items with new adoption!!

i just adopted a new webkinz on a new account and was having difficulty loading my room. it just started working, but now i find that i didn't get my pet gift box that goes with it. please help.
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Old 01-08-2008, 03:58 PM   #2
i have 2 so plz ask
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jennanoelle's Avatar
jennanoelle is just really nicejennanoelle is just really nice

Default Re: Did not receive pet items with new adoption!!

GANZ's Email:support@webkinz.com

call them

Try logging out then back in
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Old 01-08-2008, 03:59 PM   #3
ha'ts up? ;]
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smiley7000 is a jewel in the roughsmiley7000 is a jewel in the rough

Default Re: Did not receive pet items with new adoption!!

it's just a small glitch that ww had and it is probably fixed or gonna be fixed in an hour. Log in later and see if it works. If not, email ganz at: support@webkinz.com that should work.
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Old 01-08-2008, 03:59 PM   #4
DQroxmysox
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Default Re: Did not receive pet items with new adoption!!

View Post Originally Posted by jennanoelle
GANZ's Email:support@webkinz.com

call them

Try logging out then back in
i will try emailing, but ive already tried logging in and logging out, but that didnt work. thanks.
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Old 01-08-2008, 04:00 PM   #5
i have 2 so plz ask
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jennanoelle is just really nicejennanoelle is just really nice

Default Re: Did not receive pet items with new adoption!!

Also You Can Call Them....i can try to find out their number.....
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Old 01-08-2008, 04:02 PM   #6
DQroxmysox
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Default Re: Did not receive pet items with new adoption!!

View Post Originally Posted by jennanoelle
Also You Can Call Them....i can try to find out their number.....
that'd be great
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Old 01-08-2008, 04:03 PM   #7
Love WW
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JINGLES139 is the cats pajamas!JINGLES139 is the cats pajamas!JINGLES139 is the cats pajamas!JINGLES139 is the cats pajamas!JINGLES139 is the cats pajamas!JINGLES139 is the cats pajamas!

Default Re: Did not receive pet items with new adoption!!

The number 1-866-webkinz
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Old 01-08-2008, 04:05 PM   #8
i have 2 so plz ask
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jennanoelle is just really nicejennanoelle is just really nice

Default Re: Did not receive pet items with new adoption!!

Ok i looked on Ganz.com and i found a page that has the number and all the addresses and stuff!

here is the link:

http://www.ganz.com/contact/index.html
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Old 01-08-2008, 04:08 PM   #9
DQroxmysox
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Default Re: Did not receive pet items with new adoption!!

thanks! i will give them an email/call!
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Old 01-08-2008, 04:12 PM   #10
sarahcie
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Default Re: Did not receive pet items with new adoption!!

This is NOT a small glitch!
I emailed Ganz and called when my items disappeared. I know some people have gotton their items back from talking to really nice people, but they told my Father, who is a better phone talker than I am, that they can ony give you the items if you adopted a new pet and didn't get what it was supposed to come with.

Call 1-4227-9903 or email them at support@webkinz.com

They WILL get back to you.

Keep in mind they can only tlak to kidas and adults 18 uears or older.

Good Luck!
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