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Old 03-08-2008, 04:22 PM   #11
Gift Guru
 
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Default Re: Confused about bonus gift box

This is a glitch that Ganz will fix. If you don't get an exclusive in either of your gift boxes call. So far I've had about five missing exclusives and each time they have replaced them.

If you contact Ganz by email it could take weeks for them to call you so I recommend calling 866-Webkinz and pressing 0 to leave a message. They should be able to replace the exclusive once you get a call back.

The only good thing about not getting a missing exclusive is you will get to choose what you want. The extra boxes also sometimes have rares in them so you could possibly even ask for one of those if you don't want an exclusive.

I really hope this helps.
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Old 03-08-2008, 10:15 PM   #12
wifan
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Default Re: Confused about bonus gift box

Check your dock and if it's not there call Ganz.
Old 03-09-2008, 09:51 AM   #13
FallingSun
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Default Re: Confused about bonus gift box

That is terrible! Contact Ganz! They should replace your items for you.
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Old 03-09-2008, 12:48 PM   #14
musketeer1994
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Default Re: Confused about bonus gift box

Yes I believe that you should email Ganz and if you would like their email adress PM me or tell me and I will post it here.
♥webkinzloverxoxo<3
and congratz on the adoption of your new bengal tiger!
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