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Old 03-12-2008, 08:49 PM   #1
Hellokitty67
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Default Can someone plz help me??!!!???

When i try to go to my garden, i cant. the screen freezes and like 2 of my pets are stuck in there. Can someone plz help me with this problem?

=D Ginger
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Old 03-12-2008, 08:51 PM   #2
Cheertare84
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Default Re: Can someone plz help me??!!!???

You should let ganz know this.
You should eathier e-mail them at support@webkinz.com or call them.
I'm not sure what their number is, though.
Also, this is probably some kind of a glitch.
Hopefully, this problem will get fixed!
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Old 03-12-2008, 09:13 PM   #3
Grandma001
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Default Re: Can someone plz help me??!!!???

You should call Ganz.

I adopted a pet on Tuesday evening, Feb 26, and she was placed in a garden which was 100% full. If we tried to go into a room while it was set on that pet, it would not load. If we switched to a different pet it would load for any room other than the room where it was stuck and I could do all of the other gardening.
I called them on Wednesday moring, Feb 27, using a number I found on here but that phone line took messages only - no human. (1-866-932-5469)
I called a different number on Thursday morning and received a return call that afternoon. I also found this number on the board. (1-800-724-5902 press 0 for an operator)
I told her which room my pet was stuck in and she said it would take some time and she would call back. Although she didn't call back as promised, Saturday evening I was able to load the room then harvest and remove plants to be able to get my pet out.
BTW, I received a call today (exactly 2 weeks later) in reference to my first call. I will definately use the second number if I have a future problem.
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