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Old 02-20-2008, 12:09 PM   #11
petlover109
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Default Re: Can someone help, please?!

it support@webkinz.com...
why do you need to email them??
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Old 02-20-2008, 12:43 PM   #12
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Default Re: Can someone help, please?!

I had the same sort of thing happen in the charm forest... I activated all 24 charms and it said I got the Chamling Tree, but it never showed up in my dock. I sent an email, got one back asking me to call them (and giving me a specific extention to call) and I did. I left a short message and it took them a couple days to call back and the CS person checked my account and fixed things up and I had my tree in a few hours. Best of luck, it is definately something they can and will fix, given time. I hope you feel better soon!
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Old 02-20-2008, 07:21 PM   #13
Please Ask
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Default Re: Can someone help, please?!

Thank you bwana50!
You were all a big help.
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