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Old 11-24-2007, 03:22 PM   #1
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Default can Someone Help Me Find....

Can Someone Help Me Find Out Why This Keep Happening

It Use To Be That They Did That And Went Back To Normal But Now They Are Stuck For Good

I Know Its A Glitch, But I Want To Know How To Get Rid Of It

Please And Thank You<3

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Old 11-24-2007, 03:26 PM   #2
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Default Re: can Someone Help Me Find....

I Cant Play The Games At All

---------- cassygurlx3 added 3 Minutes and 42 Seconds later ----------

Bump

Hello??

Last edited by cassygurlx3; 11-24-2007 at 03:26 PM.. Reason: Automerged Doublepost
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Old 11-24-2007, 03:32 PM   #3
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Default Re: can Someone Help Me Find....

You should call them or email them i suggest calling because that gives you a better chance of not getting the auto message and if you get a hold of someone they might just unstuck it for you.Hope this helps.
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Old 11-24-2007, 03:45 PM   #4
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Default Re: can Someone Help Me Find....

Have you tried first moving the books
from on top of the table?
The nbr for Ganz (if you're over 18
Mon-Fri 1-866-932-5469

Good luck!

Last edited by CYNalot; 11-25-2007 at 04:28 PM..
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Old 11-24-2007, 08:29 PM   #5
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Default Re: can Someone Help Me Find....

theres this trouble shooting link i should give you let me look real quick

---------- bubblegum550678 added 0 Minutes and 54 Seconds later ----------

ok go here http://customerservice.webkinz.com/cs/ss.php

Last edited by bubblegum550678; 11-24-2007 at 08:29 PM.. Reason: Automerged Doublepost
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Old 11-24-2007, 08:34 PM   #6
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Default Re: can Someone Help Me Find....

Did you try moving the table that they were on? This hasn't happened to me, but I would also suggest emailing ganz

You can also call them, but in your case, I would suggest describing what happened in an email to: support@webkinz.com

I hope it works out!
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Old 11-24-2007, 09:30 PM   #7
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Default Re: can Someone Help Me Find....

this is easy on webkinz home page click customer support then i have an item stuck fill out the form and they will fix it
Old 11-24-2007, 10:26 PM   #8
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Default Re: can Someone Help Me Find....

Oaky Thanks Everyone!!<3
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Old 11-24-2007, 10:49 PM   #9
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Default Re: can Someone Help Me Find....

Email or call Ganz as soon as possible if it keeps glitching, because you aren't getting what you signed up for. Try moving the table and books, or buy a new table and if it still keeps glitching call or email Ganz!
Hope this helps!
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Old 11-25-2007, 01:02 PM   #10
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Default Re: can Someone Help Me Find....

this has happened to me a couple of times. sometimes it fixes itself but other times i just filed out the "I have an item stuck" form and then ganz took care of it.
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