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Old 11-21-2007, 03:53 AM   #1
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Default can not place furniture

Can not place furniture from the dock to the room. Anybody rlse?
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Old 11-21-2007, 04:22 AM   #2
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Default Re: can not place furniture

Thats never happened to me. I am having one problem with one item, my disco ball is stuck in one place in the center of my room. I cannot move it. But i can move everything else in my room. guess i gotta call ganz.
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Old 11-21-2007, 04:54 AM   #3
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Default Re: can not place furniture

The dock problem happens to me a lot early in the morning. It usually clears up in a couple hours on its own at least for me.
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Old 11-21-2007, 05:02 AM   #4
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Default Re: can not place furniture

It seems that ever since the down time was cut down to 1 hour you can not add things to your room until the advertisements come back. It happens every night. Don't worry. It's not just you.
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Old 11-21-2007, 08:02 AM   #5
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Default Re: can not place furniture

I was in touch with tech support about a Link'd game stuck on a table. You could move the table but not it. Yesterday Link'd showed up in my dock so I figured YEA! they fixed it, no today it is stuck again.
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Old 11-21-2007, 08:11 AM   #6
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Default Re: can not place furniture

Sometimes its a temporary glitch but if it there for more than 2 weeks like my egyptian vase was out of the room for that period of time! I would call Ganz they will help you and and thats what they are there for best of luck have a good day
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Old 11-21-2007, 08:36 AM   #7
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Default Re: can not place furniture

Well, it's a little bit of a relief to know I'm not alone.

My daughter had a couch placed in her Science room, but you could only sit one Webkinz on it (you're supposed to be able to sit two, side by side).

And when we tried to remove the couch, it would not budge. I called Ganz, and the representative removed the couch for us.

But now, there is this "dead" spot where the couch used to be. We can't make her Webkinz even step onto that one square. We're afraid to place any furniture on there, because we just know it'll get stuck there again, just as the couch had been.

Here's a screenshot of it:

Click the image to open in full size.

We cannot make a Webkinz step on the highlighted square, and if we place a piece of furniture on it, it'll get stuck, never to be removed again.

That "dead" square is driving me crazy!

I wonder if customer service would be able to do anything about it.
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Old 11-21-2007, 08:54 AM   #8
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Default Re: can not place furniture

I've been trying to call ganz on another problem and all I keep getting is the recording. How did you get through to them?
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Old 11-21-2007, 08:56 AM   #9
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Default Re: can not place furniture

is that the collie?
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Old 11-21-2007, 09:17 AM   #10
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Default Re: can not place furniture

Yes, my daughter has the collie.

I had to leave a message when I called. I received a return call the following day. The person I spoke to, by the way, was very friendly. So, that's one positive. However, I did not notice (until after we got off the phone) that there was a "dead" spot that remained. Very frustrating. *sigh*
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