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Old 12-31-2007, 04:46 PM   #1
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Default Anyone know how to get W support?

I can't find anyway of reporting a problem to Webkinz to get help. Yesterday I asked on here about not being able to get into the W Shop or storage items for a few days. We have two separate accounts and both neither will get in - they both log off when you try. Yesterday people said it would fix itself but it hasn't. How can I conact W for my kids to get it fixed? Is there a way? Thanks!
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Old 12-31-2007, 04:53 PM   #2
fritzy02
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Default Re: Anyone know how to get W support?

ok you can call this webkinz help line and they can help you here

1-866-932-5469 mon.-fri. 9:00 - 5:00


hope this helped or you can email this

mailto:headoffice@ganz.com
but the number is been known to help right away and work better
Old 12-31-2007, 05:20 PM   #3
Icygirl60
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Default Re: Anyone know how to get W support?

1-866-932-5469 webkinz # mon.-fri =)
try this hope it helps =)
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Old 12-31-2007, 05:23 PM   #4
PM me for it!!
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Default Re: Anyone know how to get W support?

My friend also had one problem like that but she could not log in at all and she had all the right information so we went to "Change Password" we typed in her code and it said it was invalid. Dont know what the matter was but i hppe that you get it back up!!
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Old 12-31-2007, 05:47 PM   #5
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candies is on a distinguished road

Default Re: Anyone know how to get W support?

thanks for the help. I'll try the number. Happy New Year all
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