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Call them, I can get the # hold on! Don't try emailing them, it doesn't work!
This is what DKMagoo suggested to me when I lost something
Here is my suggestion to you:
First log back in and log on. Then try restarting your computer and clearing your cache. If none of this works, we would suggest contacting Ganz. We recommend first checking with a parent to make sure it is okay with them if you are thinking of calling. Here is their contact information and some other things regarding it:
They are open from 9am to 5pm EST on weekdays
This number is very successful and has proved useful for all that I know :
Ganz Direct Phone Number: 1-905-WEB - Kinz - (1-905-932-5469)- When you hear the voice press 0 to be directed to an operator. Tell them that you would like to talk to someone about your Webkinz account. They will connect you to someone who will probably be able to help you. I haven't ever used this, but I know several people who have used it successfully
Email: firstname.lastname@example.org - This normally takes about 2 days until you get a response...I have used this a couple of times, but it has never proved useful
Last edited by hellotink12; 10-16-2007 at 08:09 PM.. Reason: Automerged Doublepost
oh my gosh i feel so bad for you i will pray that those horrible people who took it return it, my little girl got hacked 3 times and i called GANZ on the phone and we talked for like an hour and he said the hackers get in thought the friends list ya know the little telephone he said to erase everyone unless you know them personally so i did...he said he felt bad and would try and get some stuff back or add some mone y to the account ...didnt happen" then i got on the other day and was missing three things it seems to be a person with one account he only took 3 items he took my jelly tree and halloween stuff and .......so for everyone out there be aware of those people out there rippin off kids,,,hope this helps
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