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Old 10-16-2007, 08:00 PM   #1
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Default 30000 kinzcash gone!!!!!!!!!!!

i just logged into my account and 30000kc is missing from my total!!!!!!!!!!!!!!!
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Old 10-16-2007, 08:01 PM   #2
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Default Re: 30000 kinzcash gone!!!!!!!!!!!

whoa, thats a big loss! contact ganz right away and inform them on it. also, log out and change your password and make sure you have all of your pet codes
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Old 10-16-2007, 08:01 PM   #3
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Default Re: 30000 kinzcash gone!!!!!!!!!!!

how much did you have total I have 32000
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Old 10-16-2007, 08:01 PM   #4
ask for it
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Default Re: 30000 kinzcash gone!!!!!!!!!!!

change your password.
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Old 10-16-2007, 08:06 PM   #5
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Default Re: 30000 kinzcash gone!!!!!!!!!!!

i changed it. i'm like sooo upset idk what to do. how do i tell ganz?
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Old 10-16-2007, 08:09 PM   #6
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Default Re: 30000 kinzcash gone!!!!!!!!!!!

Call them, I can get the # hold on! Don't try emailing them, it doesn't work!

This is what DKMagoo suggested to me when I lost something

Here is my suggestion to you:

First log back in and log on. Then try restarting your computer and clearing your cache. If none of this works, we would suggest contacting Ganz. We recommend first checking with a parent to make sure it is okay with them if you are thinking of calling. Here is their contact information and some other things regarding it:

They are open from 9am to 5pm EST on weekdays


This number is very successful and has proved useful for all that I know :
Ganz Direct Phone Number: 1-905-WEB - Kinz - (1-905-932-5469)- When you hear the voice press 0 to be directed to an operator. Tell them that you would like to talk to someone about your Webkinz account. They will connect you to someone who will probably be able to help you. I haven't ever used this, but I know several people who have used it successfully

Email:
support@webkinz.com - This normally takes about 2 days until you get a response...I have used this a couple of times, but it has never proved useful

Last edited by hellotink12; 10-16-2007 at 08:09 PM.. Reason: Automerged Doublepost
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Old 10-16-2007, 08:15 PM   #7
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Default Re: 30000 kinzcash gone!!!!!!!!!!!

thank you so very much! you have all been so helpful.
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Old 10-16-2007, 08:17 PM   #8
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Default Re: 30000 kinzcash gone!!!!!!!!!!!

oh my gosh i feel so bad for you i will pray that those horrible people who took it return it, my little girl got hacked 3 times and i called GANZ on the phone and we talked for like an hour and he said the hackers get in thought the friends list ya know the little telephone he said to erase everyone unless you know them personally so i did...he said he felt bad and would try and get some stuff back or add some mone y to the account ...didnt happen" then i got on the other day and was missing three things it seems to be a person with one account he only took 3 items he took my jelly tree and halloween stuff and .......so for everyone out there be aware of those people out there rippin off kids,,,hope this helps
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Old 10-17-2007, 08:22 PM   #9
CoolBenz, vetteguy98
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Default Re: 30000 kinzcash gone!!!!!!!!!!!

change your password. tell Justin and/or Wendy. contact GANZ.

support@webkinz.com
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