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Old 03-08-2008, 08:32 PM   #11
Gift Guru
venus1616's Avatar
venus1616 will become famous soon enough

Default Re: Webkinz Customer Support Question

That's Ok, it was very nice of you to try to help me!!!!
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Old 03-08-2008, 08:33 PM   #12
Webkinz :)
bwana50 is an unknown quantity at this point

Default Re: Webkinz Customer Support Question

Absolutely call, especially about the missing exclusives on your brother's account (first email)... they will "return" them to you, and you get to pick what exclusive you want... I dealt with them just last week about the same issue and the CS could not have been nicer. She also unstuck a couple of things for me, so they might do it for you while you are talking to them about the other account, but they don't need to talk to you to unstick things... there is a form under the customer service stuff that you can fill out and they will eventually get around to unsticking things for you. If you are under 18, explain things to your folks, because they won't talk to anyone under 18. I called last Wednesday and got a call back in about 90 minutes or so. Hope that helped a little. Best of luck to you!

---------- bwana50 added 0 Minutes and 49 Seconds later ----------

PS... I got the same email (second one) about my stuck stuff, so I assume that one is about your stuff.

Last edited by bwana50; 03-08-2008 at 08:33 PM.. Reason: Automerged Doublepost
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Old 03-08-2008, 08:37 PM   #13
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venus1616 will become famous soon enough

Default Re: Webkinz Customer Support Question

Thanks for the help, I will get my mom to call (I'm gonna have to get her a cheat sheet though). I'll get my brother to pick out 2 exclusives, just incase.
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