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Hey, I have sent 2 complaints to customer support. One is for my account because a glittering christmas tree got stuckin my room. The other was an adoption question for my brother's account. He adopted 2 webkinz on the same day and didn't get the exclusive pet item, a bio, a birthday, and an adoption gift for either. So far my problem has been fixed, but I have gotten 2 very unspecific emails. My brother's problem has not been fixed, though, so I need to know what the next step is. Here are the 2 emails I was sent from customer support and I need to know which one is which.
Thank you for your question.
In order to further assist you with your issue, we will need you to call 1-866-932-5469, Monday to Friday, between 9am and 5pm Eastern Standard Time and provide more information. Please have your account information and secret code handy for account verification.
Your customer service code is 2906 .
Please note that we can only speak to adults over the age of 18.
Webkinz Customer Support
Thank you for your question. You have discovered a problem with your account.
Thank you for bringing this to our attention. We have forwarded your information to our technical wizards and they are in the process of fixing the problem.
Please check your account periodically to see if the issue has been resolved. If your issue is not resolved within two business days of receiving this email, please REPLY to this email with your full account information to let us know that you are still experiencing the problem.
Please include the following information in your reply so that we may help you better:
Date of Birth:
Location of the Problem:
Webkinz World is "as is" or 'as available'. There are no warranties/guarantees either expressed or implied. Please refer to the User Agreement for full details.
Webkinz Customer Support
If you have a guess or some action could take, then please respond. Maybe a person with moderator or administrator status could help too. Thanks!!!
---------- venus1616 added 8 Minutes and 42 Seconds later ----------
Hello? Can someone help me!!!! I need to know what to do.
Last edited by venus1616; 03-08-2008 at 07:44 PM.. Reason: Automerged Doublepost
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