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Old 02-24-2008, 07:42 PM   #1
Iveyandangie
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Default [SOLVED] Umm...... I really need help.... This has never happend to me before....

Um..... I was in the W-shop and I got a pond and right when I clicked Buy I got logged out..... I logged back in and I only had i out of 2 items that I got..... what do I do now? Do I email Ganz? Please help!
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Old 02-24-2008, 07:43 PM   #2
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Default Re: Umm...... I really need help.... This has never happend to me before....

That happened to us not too long ago - BUT the good news was, I did know how much money we had - and the money for the item we didn't get was still in our account. Do you know if the money was taken out? If so, I would maybe just send a polite email to Ganz (especially if it was a pricey item!)
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Old 02-24-2008, 07:45 PM   #3
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Default Re: Umm...... I really need help.... This has never happend to me before....

This has happend to many people. email gnaz or you could call them.
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Old 02-24-2008, 07:46 PM   #4
Iveyandangie
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Default Re: Umm...... I really need help.... This has never happend to me before....

It was a pond.. worth about 700 kc..... I think it took that money..

---------- Jumper2295 added 0 Minutes and 22 Seconds later ----------

What is the email address?

Last edited by Jumper2295; 02-24-2008 at 07:46 PM.. Reason: Automerged Doublepost
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Old 02-24-2008, 07:47 PM   #5
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Smile Re: Umm...... I really need help.... This has never happend to me before....

If they don't reply, don't be suprised. I called them a week ago and they still haven't replyed.

---------- superkitty777 added 0 Minutes and 46 Seconds later ----------

View Post Originally Posted by Jumper2295
It was a pond.. worth about 700 kc..... I think it took that money..

---------- Jumper2295 added 0 Minutes and 22 Seconds later ----------

What is the email address?
pm me, and I will tell you their phone #.

Last edited by superkitty777; 02-24-2008 at 07:47 PM.. Reason: Automerged Doublepost
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Old 02-24-2008, 07:50 PM   #6
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Default Re: Umm...... I really need help.... This has never happend to me before....

Yes, email them. I think calling is better though, I got a quick reply when I called.

the # is 1886 WEBKINZ
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Old 02-24-2008, 09:16 PM   #7
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Default Re: Umm...... I really need help.... This has never happend to me before....

dont bother u can always make the money up... they have bigger probs
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Old 02-24-2008, 10:41 PM   #8
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Default Re: Umm...... I really need help.... This has never happend to me before....

The number is 1-866-WEB-KINZ

---------- JESS1CA added 0 Minutes and 30 Seconds later ----------

View Post Originally Posted by puppypawsj
dont bother u can always make the money up... they have bigger probs
This was rather rude.
Some people can't get alot of webkinz or can't get alot of kinzcash!

Last edited by JESS1CA; 02-24-2008 at 10:41 PM.. Reason: Automerged Doublepost
Old 02-25-2008, 11:46 AM   #9
Iveyandangie
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Default Re: Umm...... I really need help.... This has never happend to me before....

View Post Originally Posted by JESS1CA
The number is 1-866-WEB-KINZ

---------- JESS1CA added 0 Minutes and 30 Seconds later ----------


This was rather rude.
Some people can't get alot of webkinz or can't get alot of kinzcash!

Thanks! I have 6 webkinz and can't really get more then like 2 or 3 more o I can't just get a ton of kinzcash every day.
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Old 02-25-2008, 07:30 PM   #10
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Default Re: Umm...... I really need help.... This has never happend to me before....

Try e-mailing Ganz.Best of luck.

-Tink <3
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