Webkinz Insider - Not affiliated with Ganz or Webkinz.

Welcome to WI!


Free Webkinz Codes

Ads  Remove Ads

Become an Insider Insider Subscriber and make these ads go away!
Go Back   Webkinz Insider Forum > WebkinzInsider.Com > WI Rules & Suggestions

Welcome to the Webkinz Insider Forum forums.

You are currently viewing our boards as a guest which gives limits your access to many of our other features. By joining our FREE community you will have access to post topics, communicate privately with other members (PM), removal of some (including the "in-text") ads, respond to polls, upload content and access many other special features, such as trading, and entering contests! Registration is fast, simple and absolutely free so please, join our community today!

If you have any problems with the registration process or your account login, please contact us.
Closed
 
LinkBack Thread Tools Display Modes
Old 02-29-2008, 03:47 PM   #261
Webkinz :)
 
crystalnickel's Avatar
crystalnickel is on a distinguished road

Default Re: A little less Complaining would be Greatly Appreciated. ♥

View Post Originally Posted by Macawmama
AUMagic, great post! Customer service is pretty bad from Ganz, but they probably have more traffic than a Soap company, lol. But if that's their problem, they need to hire more people to help. Preferably people who don't have an additude that's rude.
I'm not so sure I'd immediately assume that Ganz has more traffic than a soap company, after all said company could be Bath and Body Works or Dove... after all, people need soap more than they need Webkinz! :-)

Now I want to give an example of GOOD customer service. Surprisingly enough, the company was HP, who probably gets many, many more calls a day than Ganz. Someone gave me an old HP laptop that he couldn't get to work. It had Windows ME on it, and I would never work with that OS anyway, so the first thing I did was to install Windows XP. Turns out, that was all it needed. The problem? This laptop was over 5 yrs old and none of the drivers were available. Nary a one. I tried to get them from the companies who had developed the hardware, but none still offered them. So finally, fed up, I contacted HP and got a really friendly rep who sent me all the drivers I needed. This computer was out of warranty by at least two years, none of the hardware was sold any more, and even the companies who had developed the hardware and the drivers for it no longer had them, yet HP, who had no obligation to do so, other than trying for customer satisfaction, and who knew I hadn't paid a dime for the laptop, sent me the programs I needed. It didn't take them a week to get back to me; in fact, I had the drivers I needed in probably less than 2 days. Now that, folks, is good customer service; in fact, I would say great service!

Now, I don't expect that from Ganz, but I do expect a reply when I email (they haven't sent any). I expect to speak to someone on the phone when I call (still crossing my fingers on that). And I expect to have problems addressed, and yes, fixed. If I know you are working on it, and you explain to me that the situation will be remedied, and ask for and appreciate my patience, I can, and will, be a very patient person. But if you ignore me, REPEATEDLY, after I have purchased your product, I will not be happy! Especially after I have written nice emails, stating how much I enjoy the service, but that "I just have a few little problems, and can you help me please?"
crystalnickel is offline
Sponsored Links
Old 02-29-2008, 04:13 PM   #262
 
Macawmama's Avatar
Macawmama is on a distinguished road

Default Re: A little less Complaining would be Greatly Appreciated. ♥

i have written very nice emails and they are just ignored!
Macawmama is offline
Old 02-29-2008, 05:55 PM   #263
Gift Guru
 
[xo] Pop-Tart's Avatar
[xo] Pop-Tart is not just visiting![xo] Pop-Tart is not just visiting![xo] Pop-Tart is not just visiting![xo] Pop-Tart is not just visiting![xo] Pop-Tart is not just visiting![xo] Pop-Tart is not just visiting![xo] Pop-Tart is not just visiting![xo] Pop-Tart is not just visiting![xo] Pop-Tart is not just visiting![xo] Pop-Tart is not just visiting![xo] Pop-Tart is not just visiting![xo] Pop-Tart is not just visiting!

Default Re: A little less Complaining would be Greatly Appreciated. ♥

Exactly. I knew this thread would get a bad rating. And it's ALL because of YOU people who are FIGHTING! I'm sorry to say, but what is your problem? I started this threas as a positive thread, and now your turning it into a WAR ZONE! Keep your comments to yourself if you think their going to come out rude!

Jeez! You people are FIGHTING over a WEBSITE. OMG. That is SO sad! Just LEAVE if you don't agree with this! GOD. I am seriously angry right now! -PT

Last edited by [xo] Pop-Tart; 02-29-2008 at 06:03 PM..
[xo] Pop-Tart is offline Female
Old 02-29-2008, 05:57 PM   #264
Gift Guru
 
-Lilypad's Avatar
-Lilypad rules the roost-Lilypad rules the roost-Lilypad rules the roost-Lilypad rules the roost-Lilypad rules the roost-Lilypad rules the roost-Lilypad rules the roost-Lilypad rules the roost-Lilypad rules the roost-Lilypad rules the roost-Lilypad rules the roost-Lilypad rules the roost-Lilypad rules the roost

Default Re: A little less Complaining would be Greatly Appreciated. ♥

Take a big deep breath I don't think most of us were actually fighting, I think we were just stating our opinion. And don't worry about the rating, in the end it does not mean anything.
-Lilypad is offline Female
Old 02-29-2008, 05:59 PM   #265
Gift Guru
 
[xo] Pop-Tart's Avatar
[xo] Pop-Tart is not just visiting![xo] Pop-Tart is not just visiting![xo] Pop-Tart is not just visiting![xo] Pop-Tart is not just visiting![xo] Pop-Tart is not just visiting![xo] Pop-Tart is not just visiting![xo] Pop-Tart is not just visiting![xo] Pop-Tart is not just visiting![xo] Pop-Tart is not just visiting![xo] Pop-Tart is not just visiting![xo] Pop-Tart is not just visiting![xo] Pop-Tart is not just visiting!

Default Re: A little less Complaining would be Greatly Appreciated. ♥

Yes, they ARE fighting! One person states their opinion, another states theirs, and then they both disagree others, and then a WAR starts!
[xo] Pop-Tart is offline Female
Old 02-29-2008, 06:02 PM   #266
 
Macawmama's Avatar
Macawmama is on a distinguished road

Default Re: A little less Complaining would be Greatly Appreciated. ♥

Poptart! The above post offended me very much! I ask you to edit it!
Macawmama is offline
Old 02-29-2008, 06:03 PM   #267
Gift Guru
 
[xo] Pop-Tart's Avatar
[xo] Pop-Tart is not just visiting![xo] Pop-Tart is not just visiting![xo] Pop-Tart is not just visiting![xo] Pop-Tart is not just visiting![xo] Pop-Tart is not just visiting![xo] Pop-Tart is not just visiting![xo] Pop-Tart is not just visiting![xo] Pop-Tart is not just visiting![xo] Pop-Tart is not just visiting![xo] Pop-Tart is not just visiting![xo] Pop-Tart is not just visiting![xo] Pop-Tart is not just visiting!

Default Re: A little less Complaining would be Greatly Appreciated. ♥

Well, SORRY, but these better apologize to ME.
[xo] Pop-Tart is offline Female
Old 02-29-2008, 06:03 PM   #268
Webkinz :)
 
crystalnickel's Avatar
crystalnickel is on a distinguished road

Default Re: A little less Complaining would be Greatly Appreciated. ♥

Sorry, I forget sometimes that this forum is mostly kids because there are some well thought out responses. You guys, there is a difference between getting angry/having a fight, and debating/having a discussion. Just because your views are different, even opposite, doesn't mean you are fighting with one another or even angry. I assure you I am not angry with anyone here. I have been discussing, not fighting, which I never do with anyone.
crystalnickel is offline
Old 02-29-2008, 06:04 PM   #269
Why, yes I am a
Gift Guru
 
BananaRambo13's Avatar
BananaRambo13 will become famous soon enough

Default Re: A little less Complaining would be Greatly Appreciated. ♥

i totally agree. its like all the people on this site thrive on complaining
BananaRambo13 is offline
Old 02-29-2008, 06:04 PM   #270
 
Macawmama's Avatar
Macawmama is on a distinguished road

Default Re: A little less Complaining would be Greatly Appreciated. ♥

Also, if you knew that it would only cause trouble, why in the WORLD did you start it?!?!?! You must have known not everybody is going to agree and you were going to get bad ratings!
Macawmama is offline
Closed

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are On



All times are GMT -5. The time now is 11:40 PM.



Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2016, vBulletin Solutions, Inc.
SEO by vBSEO ©2011, Crawlability, Inc.
Copyright © 2007-2013 Kopi Enterprises, LLC
WebkinzInsider.Com is not an official site of, sponsored by, nor affiliated with Ganz, Inc, Webkinz, Lil'Kinz, or Kinzville Newz and all character names, logos, and images are trademarks owned by Ganz, Inc.
no new posts