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Old 10-06-2007, 05:41 PM   #1
fergierihanna, 4 mor
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Default [SOLVED] heeeeelp!!!!

I adopted a frog today(which is, as everyone knows, the POTM) and for the present, I got a cukoo cat clock. I also got a pack of trading cards, and I got one of those wishing well trading card picture things. I logged off for a while, and when I came back, both of these items were gone! I definitely didn't sell them, and no one knows my password. Is there any way I could get them back, by contacting ganz or something?
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Old 10-06-2007, 05:58 PM   #2
mrethan10
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Default Re: heeeeelp!!!!

View Post Originally Posted by doggyhugga26
I adopted a frog today(which is, as everyone knows, the POTM) and for the present, I got a cukoo cat clock. I also got a pack of trading cards, and I got one of those wishing well trading card picture things. I logged off for a while, and when I came back, both of these items were gone! I definitely didn't sell them, and no one knows my password. Is there any way I could get them back, by contacting ganz or something?
i would contact a mod i know they have GANZ,s number
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Old 10-06-2007, 06:14 PM   #3
8dance4eva10
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Default Re: heeeeelp!!!!

Oh, I am sorry for what had happened! I would try calling Ganz at 1-866-Webkinz or e-mailing at support@webkinz.com I do wish you the best of luck with getting your items back!
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Old 10-06-2007, 07:19 PM   #4
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Default Re: heeeeelp!!!!

Since it is the weekend, just send them an email, don't know if they are off on Monday for the holiday or not, so that is why I say email

support@webkinz.com
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Old 10-06-2007, 08:02 PM   #5
fergierihanna, 4 mor
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Default Re: heeeeelp!!!!

ok, thanks for your help everyone!
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Old 10-06-2007, 08:51 PM   #6
MOMOFDOUBLES
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Default Re: heeeeelp!!!!

My girls are having a similar problem. All three adopted a frog and received nothing to date. Since my oldest daugther had not had any frogs prior to october, she can not participate in the daily frog activities, her recent adoption is not reconized. I thought I avoided this because I adopted a frog on my account last week, my adoption was not recognized on that day but the next day I received a letter from Ganz acknowledging the oversight they placed the following in my dock, a crystal pond, coupons,food, kc and additioal 200kc for the oversight.I thought it was safe for my girls to adopt the frogs because Ganz was aware of the problem but I was wrong they are not catching all of them. It is very hard to see the girls upset because they didn't receive the loot bags and can not participate in the special games and it takes days for Ganz to respond.
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