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Old 01-01-2008, 06:48 AM   #1
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Thumbs up [SOLVED] Good Newz from Ganz!

Copied & pasted from ganz.com:

Recent Technical issues—Ganz responds


Over the past week, technical difficulties have reduced the level of service of Webkinz.com below acceptable levels. We would like to take this opportunity to apologize for these issues and tell you what we will be doing for all of our great members who were inconvenienced over the holidays.

Our main problem was a technical issue which impacted the Adoption Centre leaving some of our newest members stuck in the adoption process. If this problem has affected you, please know that we are currently in the process of fixing all stuck accounts. This process is running day and night, and we expect all of the affected accounts to be fixed over the next few days. When your account is fixed you will be able to complete your adoption and begin enjoying everything Webkinz World has to offer. If you have contacted Customer Service about a new account, you will receive an email when your account is ready (note: some of these emails were sent blank – if you received a blank email, check your account, it has been fixed).

Additionally, further technical issues led to interruptions of service for many of our users. We are confident that the fixes we have implemented have dealt with our key problems and that service will now be back at a level where everyone can fully enjoy our great site.

As a token of our appreciation for your patience, we will be awarding an extra 500 KinzCash and a 1 month account extension to all accounts that were affected by these issues. This award will be done automatically at some point in January when we are certain that all affected accounts have been properly fixed and the issues successfully dealt with. You do not need to request the reward in any way.

Thanks again for your patience and we hope you enjoy your stay in Webkinz World.

Happy New Year,
Ganz.

Last edited by kayembee; 05-04-2008 at 08:27 PM..
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Old 01-01-2008, 06:58 AM   #2
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Default Re: Good Newz from Ganz!

Thanks for the info! At least we know that they are working hard to address these issues!
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Old 01-01-2008, 07:16 AM   #3
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Default Re: Good Newz from Ganz!

Thanks! Thats nice of them.

But...what about the rock garden???

Kidding (well...sort of).
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Old 01-01-2008, 07:19 AM   #4
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Default Re: Good Newz from Ganz!

yes, that makes me happy too, my sister had many problems over the past few days/weeks, but i think this is good that they are fixing it.
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Old 01-01-2008, 07:38 AM   #5
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Default Re: Good Newz from Ganz!

View Post Originally Posted by fairlyoddmom
Thanks! Thats nice of them.

But...what about the rock garden???

Kidding (well...sort of).
Great way to start off the New Year - Good news, good humor

(*fingers crossed* that the Rock Garden will show up soon!)
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Old 01-01-2008, 11:26 AM   #6
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Default Re: Good Newz from Ganz!

View Post Originally Posted by fairlyoddmom
Thanks! Thats nice of them.

But...what about the rock garden???

Kidding (well...sort of).
LOL! I wanna rock garden and I want it NOW! (Pouts the 40-something Mom!)
(J/K, sorta, as well, LOL!)
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Old 01-01-2008, 11:28 AM   #7
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Default Re: Good Newz from Ganz!

Yeah... give us our rock garden!!! lol, my account was one of the stuck ones... and they fixed it!! yay!
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Old 01-01-2008, 11:29 AM   #8
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Default Re: Good Newz from Ganz!

To all people that wanted a Rock Garden in WW,

Does it do anyhting?
Old 01-01-2008, 11:35 AM   #9
pandapawn43
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Default Re: Good Newz from Ganz!

Thanks for doing this!!
Old 01-01-2008, 11:36 AM   #10
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Default Re: Good Newz from Ganz!

View Post Originally Posted by Sparkleberry
To all people that wanted a Rock Garden in WW,

Does it do anyhting?
Nope, doesn't do anything, kinda silly that we want it so much, LOL!
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