Rare times in local KT. Place your mouse over times and items for time conversions and info.
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The telephone number is 1-866-Webkinz however you will get an automated phone system and you must have a four digit code to get to talk to someone. Also only adults over the age of 18 can call Ganz. The best way to handle this is to send an e-mail to firstname.lastname@example.org explaining what you want and they will e-mail you back with either an answer or a four digit code with the telephone number. Hope this helps.
I think they give more consideration if a child has put something in or you are brand new to the system...
I introduced my Aunt from Vegas *we are in Indy* to Webkinz on her vacation and she went home and started her 3 granddaughters on it.
The first account they opened they made her user name *I won't say what it is but if your name was Hannah Montana* they did HannahMontana.
When she invited us to be friends I freaked because you don't want your real name on there but it was an adult who didn't really see the warnings on what NOT to do. She called and explained her oversight and they did change it.
I think if you don't have a whimsical reason....They at least consider you....Good Luck!
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