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Old 01-10-2012, 09:42 AM   #31
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Default Re: Webkinz World Down / Webkinz.Com Not Responding

Thanks, Justin. I know WI will have the latest information and updates.
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Old 01-10-2012, 09:42 AM   #32
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Default Re: Webkinz World Down / Webkinz.Com Not Responding

View Post Originally Posted by Justin
A new front page story has been added:

Webkinz World Down / Webkinz.Com Not Responding

Normally, we don't make any posts when Webkinz is down, as it is usually part of a scheduled maintenance or a short interruption in play. Unfortunately, the Webkinz World servers stopped responding last night around midnight Kinz Time, according to AnotherKinzDad's thread in our Webkinz Insider forum.
Click the image to open in full size.
We haven't seen any tweets from Ganz's official twitter account and aren't sure what the cause of the issue is. Since this is an extended downtime, we wanted to keep all of you in the loop so that you don't think you're alone when Webkinz World and Webkinz Newz won't load for you and webkinz.com is down.

It appears to be some kind of misconfiguration between the server groups that Ganz has dedicated to Webkinz World and Webkinz Newz, as the servers respond initially and loads some code to indicate that the servers are overloaded. Unfortunately, the information never makes it to the browser and you get either a blank page, broken image, or are told that your browser can't open the page. We'll keep you updated with any information that we can get.
Thank you soooooo much, Justin. You are so knowledgeable. thanks for the current info on this problem.
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Old 01-10-2012, 09:42 AM   #33
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Default Re: Webkinz World Down / Webkinz.Com Not Responding

Currently I can load the Customer Support page and click the log in. But the screen then stays white.

For the rest of you to see here is link.
Webkinz
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Old 01-10-2012, 09:43 AM   #34
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Default Re: Webkinz World Down / Webkinz.Com Not Responding

View Post Originally Posted by Desty
I tried calling them and I keep getting a busy signal. Imagine that? I bet they took the phone off the hook. LOL
Thanks for calling
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Old 01-10-2012, 09:44 AM   #35
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Default Re: Webkinz World Down / Webkinz.Com Not Responding *Update from GANZ*

Thanks Justin. I called and was told that it probably won't be up before mid afternoon.
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Old 01-10-2012, 09:45 AM   #36
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Default Re: Webkinz World Down / Webkinz.Com Not Responding *Update from GANZ*

Well, at least have the Gamez section here, and lots of great threads to catch up on!.



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.need a laugh while WW down? Post on WI thread:
http://www.webkinzinsider.com/forum/...d-well-728815/
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Old 01-10-2012, 09:45 AM   #37
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Default Re: Webkinz World Down / Webkinz.Com Not Responding *Update from GANZ*

Thanks Justin for the update, it is good to know that our accounts aren't damaged and we will be back on soon.
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Old 01-10-2012, 09:47 AM   #38
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Default Re: Webkinz World Down / Webkinz.Com Not Responding *Update from GANZ*

Thanks for the additional update. Just pulled out ALL my Christmas stuff, only going to put away 1/2, donate the rest.
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Old 01-10-2012, 09:51 AM   #39
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Default Re: Webkinz World Down / Webkinz.Com Not Responding *Update from GANZ*

i have a question, when i called in one time to ask about a problem with webkinz news i was told that webkinz is in no way affiliated with webkinz world and webkinz told me they can't tell me anything about what goes on with webkinz news.

my question is if they are not associated, why is webkinz news always down when there is maintenance or problems like this? i was going to work on peak a news and its down now.


hmmm!!!!!
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Old 01-10-2012, 09:53 AM   #40
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Default Re: Webkinz World Down / Webkinz.Com Not Responding

If they do extend it a day, this could work to our advantage because Saturday the limit would be ten snowflakes again. I hate the 5 snowflakes limit because we only get to play Winterfest for 25 minutes a day. I wish they would go back to the old way where there was no limit at all. It was a lot more fun!!! I used to have mine and my husbands computers both going and jumping back and forth clicking away. The five minute limit is so lame. It ruins Winterfest for me, but right now I'd just be happy to be able to do my dailies and get back to my challenges!!
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