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Old 08-14-2009, 05:20 PM   #61
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Default Re: WW down for some members

I did a restart on my computer and was able to get in.

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Old 08-14-2009, 06:08 PM   #62
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Default Re: WW down for some members

yeah i went to Adobe and reinstalled flash player and cleared my cache and that worked for me
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Old 08-14-2009, 07:45 PM   #63
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Default Re: WW down for some members

Hi - anyone know what the problem is? All day I can't get past the log-in page. Just get a blank screen when I click on "log in."
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Old 08-14-2009, 08:24 PM   #64
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Default Re: WW down for some members

That is weird i have not had any problems all day. **knock on wood**
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Old 08-14-2009, 08:57 PM   #65
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Default Re: WW down for some members

All my WW probblems are still there !! But atleast I can get on !! I feel bad for everybody that cant !! Sorry !!
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Old 08-14-2009, 09:55 PM   #66
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Default Re: WW down for some members

Okay, so I have been able to log onto my account all day with no problem. Sorry to hear some people still aren't having as much luck...

But what I find interesting is how a couple of people said they were using Firefox at the time and couldn't log in. (I've been using Internet Explorer because at the moment, there isn't as much on the computer to slow it down.) If you're using Firefox to get into WW, try using Internet Explorer.

However, I also heard someone said they couldn't get on with a Mac and ended up having no problems on their PC...(Thanks to you guys who posted about Firefox/Internet Explorer and Mac/PC comparisons for this! Perhaps these are just a few bugs in the Webkinz servers...or you may need to try clearing the cache. Actually, I wouldn't be surprised if it was the servers...they've been updating the site so much, plus the number of users on the site.
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Old 08-17-2009, 05:10 AM   #67
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Default Re: WW down for some members

its been 3 days since i could login.. i still just get a white page... and i clear my cashe regularly... so i dunno what to do
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Old 08-17-2009, 08:30 AM   #68
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Default Re: WW down for some members

View Post Originally Posted by inncntgurl
its been 3 days since i could login.. i still just get a white page... and i clear my cashe regularly... so i dunno what to do
You might need to clear your cookies too. If that doesn't work, if you have another computer at home, then try the other computer. If that doesn't work, you can try switching web browsers. Google Chrome has a very nice browser and it works well with WW. You can download it very quickly from the google site. If you google "google chrome" then you should be able to find the download page really easy. Good luck.

If none of the above works, call Webkinz customer support at 1-866-webkinz.

Let us know when you can log in. I hope it is really soon!
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Old 08-17-2009, 08:38 AM   #69
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Default Re: WW down for some members

I can get in but can't send post either. My objects are still off tables and some animals aren't showing all the way in the beds or their heads are sticking out past the headboard, etc. I do get kicked off though from the new charm forest...Magic Mire, I think. It always just logs me off and I haven't gotten a single new seed pod added to my basket and I've found four. So, maybe the problems today are while they are fixing some problems although that is usually a Wednesday, isn't it?
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Old 08-17-2009, 03:46 PM   #70
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Default Re: WW down for some members

did anyone see what was changed?
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