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Old 11-20-2011, 09:52 AM   #51
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Default Re: Asian Account Owners Wonder About Missing Kinectimals Gift *UPDATE*

i got a note but no gift
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Old 11-20-2011, 09:56 AM   #52
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Default Re: Asian Account Owners Wonder About Missing Kinectimals Gift *UPDATE*

On my U.S. account I only got a note.
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Old 11-20-2011, 09:58 AM   #53
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Smile Re: Asian Account Owners Wonder About Missing Kinectimals Gift *UPDATE*

I have a Canadian Webkinz account and I logged on this morning and I got this letter from Webkinz world. But when I went to my dock, the item wasn't there :$ I hope Ganz fixes the glitch! I did receive the new Arthur Christmas box though (: I'm loving the freebies!
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Old 11-20-2011, 10:19 AM   #54
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Default Re: Asian Account Owners Wonder About Missing Kinectimals Gift *UPDATE*

I just logged on and got the message in my Kinzpost Inbox and have yet to see the gift it said that was awarded to me.
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Old 11-20-2011, 10:22 AM   #55
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Exclamation Re: Asian Account Owners Wonder About Missing Kinectimals Gift *UPDATE*

FOR some reason i didn't get a prize and i live in the USA. I think the trick is to log out and log back in again. I'm going to try it.

Yes! You have to log out and in again to get your kinectimals prize!

Last edited by coolalex2100; 11-20-2011 at 10:22 AM..
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Old 11-20-2011, 10:24 AM   #56
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Default Re: Asian Account Owners Wonder About Missing Kinectimals Gift *UPDATE*

I got the letter but no prize too. I'm sure they'll fix it soon.
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Old 11-20-2011, 10:34 AM   #57
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Default Re: Asian Account Owners Wonder About Missing Kinectimals Gift *UPDATE*

Out of mine my moms and my sisters account none of us got a prize,....i sent ganz a email so i hope that they will get back to me soon, if any of you want to send ganz a email send it to support@webkinz.com
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Old 11-20-2011, 10:36 AM   #58
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Default Re: Asian Account Owners Wonder About Missing Kinectimals Gift *UPDATE*

I have the same thing, received a card but no gift yet. ;^;
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Old 11-20-2011, 10:40 AM   #59
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Default Re: Asian Account Owners Wonder About Missing Kinectimals Gift *UPDATE*

Evidently the same is happening on U.S. accounts as well. I got the card, but no gift.

My grandson's account has the same problem.

Please, GANZ, fix this!

Thanks!

Jazzy
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Old 11-20-2011, 10:41 AM   #60
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Default Re: Asian Account Owners Wonder About Missing Kinectimals Gift *UPDATE*

Situations like this make me so grateful for WI...instead of worrying that only our accounts were affected, I can come here and find out that it's an issue for everyone.

There's probably just too much going on at once and it caused a glitch - I'm sure we'll all get our gifts soon. In the meantime, we got a wonderful gift box from Arthur
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