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Old 11-21-2011, 09:36 AM   #121
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Default Re: Webkinz Players Wonder About Missing Kinectimals Gifts *UPDATE*

View Post Originally Posted by jms40
Is everyone waiting for someone else to call Ganz? I just called and had no problem getting through so the phones are definitely NOT ringing off the hook. The rep had no knowledge of the missing gift as of yet but I am on hold while she checks into it.

(update)
The rep just came back to my call. She said the tech department is aware of the problem and the gift WAS supposed to be awarded. When I asked her what should I do, just keep checking my docks throughout the day, she said yes.

Hopefully this will be taken care of before too long and everyone who logged on on the proper day will receive the gift.

jms, thanks for calling. i just got off the phone over two gifts i didn't get over the weekend...
the hover sleigh on sat and the gift box2 on sunday and the rep i spoke to said the tech are aware of the issue and are working on getting the kinectimals issue fixed.
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Old 11-21-2011, 09:54 AM   #122
jms40
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Default Re: Webkinz Players Wonder About Missing Kinectimals Gifts *UPDATE*

View Post Originally Posted by losingmymind


Ganz wasn't open until 18 minutes before you posted this. SO I'm sure many people were in the process of calling, not just you. And some people work.
No reason to feel bad then if you are at work or if you live overseas or if you were still sleeping. Of course you couldn't call. If you aren't at work, I hope you got a similar response when you called.

Last edited by jms40; 11-21-2011 at 09:56 AM..
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Old 11-21-2011, 10:09 AM   #123
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Default Re: Webkinz Players Wonder About Missing Kinectimals Gifts *UPDATE*

I called this morning about a missing Arthur giftbox (which they kindly put in our dock) and when I asked about the Kinectimals gift I was told the same thing.....they are aware of it and they are working on it. Hopefully we will see our green ATVs before the days is out!!
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Old 11-21-2011, 10:18 AM   #124
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Default Re: Webkinz Players Wonder About Missing Kinectimals Gifts *UPDATE*

View Post Originally Posted by miss spots

jms, thanks for calling. i just got off the phone over two gifts i didn't get over the weekend...
the hover sleigh on sat and the gift box2 on sunday and the rep i spoke to said the tech are aware of the issue and are working on getting the kinectimals issue fixed.
View Post Originally Posted by webbimom
I called this morning about a missing Arthur giftbox (which they kindly put in our dock) and when I asked about the Kinectimals gift I was told the same thing.....they are aware of it and they are working on it. Hopefully we will see our green ATVs before the days is out!!
miss spots and webbimom - glad you were able to get your missing Arthur items when you called. It is great when Ganz can take care of a problem right away.

Unfortunately, I know many people, myself included, who have problems that Ganz doesn't recognize because 'no one else' has reported it or they can't recreate it so it is really important that people call Ganz when they have some sort of problem.
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Old 11-21-2011, 12:06 PM   #125
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Default Re: Webkinz Players Wonder About Missing Kinectimals Gifts *UPDATE*

Thank you to everyone that called Ganz about the missing gifts and reporting back! I don't know what I would do without you and WI!
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Old 11-21-2011, 12:21 PM   #126
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Default Re: Webkinz Players Wonder About Missing Kinectimals Gifts *UPDATE*

Thanks to all who called. I didn't think to call, because I figured Ganz knew since we are certain there are people from Ganz who are members of this forum.
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Old 11-21-2011, 12:33 PM   #127
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Default Re: Webkinz Players Wonder About Missing Kinectimals Gifts *UPDATE*

hope they fix this!
the car looks so neat!
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Old 11-21-2011, 01:25 PM   #128
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Default Re: Webkinz Players Wonder About Missing Kinectimals Gifts *UPDATE*

Thank you to all that let us know what is happening.
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Old 11-21-2011, 02:31 PM   #129
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Default Re: Webkinz Players Wonder About Missing Kinectimals Gifts *UPDATE*

I haven't even seen an ad for the Kinectimals promotion. I'm really upset that the prize isn't working.
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Old 11-21-2011, 03:45 PM   #130
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Default Re: Webkinz Players Wonder About Missing Kinectimals Gifts *UPDATE*

View Post Originally Posted by spunkygirl
I haven't even seen an ad for the Kinectimals promotion. I'm really upset that the prize isn't working.
Sorry you haven't seen an ad.
Here is a link
kinectimals-video | WKN: Webkinz Newz
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