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Old 11-20-2011, 11:37 PM   #111
OOO Ghostkinz!
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Default Re: Webkinz Players Wonder About Missing Kinectimals Gifts *UPDATE*

Just checking on my acoounts before zero hour and no ATV's here, either. Not in the Lux accounts or the regular ones *sigh*
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Old 11-20-2011, 11:40 PM   #112
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Default Re: Webkinz Players Wonder About Missing Kinectimals Gifts *UPDATE*

Haven't gotten it yet hopefully later tomorrow
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Old 11-21-2011, 12:22 AM   #113
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Default Re: Webkinz Players Wonder About Missing Kinectimals Gifts *UPDATE*

It's Monday now and still no ATV
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Old 11-21-2011, 04:13 AM   #114
madegan
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Default Re: Webkinz Players Wonder About Missing Kinectimals Gifts *UPDATE*

We (Canadians) miss out on the great new gifts. NOT FAIR...
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Old 11-21-2011, 05:10 AM   #115
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Default Re: Webkinz Players Wonder About Missing Kinectimals Gifts *UPDATE*

The gift bags from Arthur are not just for USA - or maybe I shouldn't say I got both gift bags and the Kinectimal CARD but no K' gift YET still hoping (got the Arthur gifts #1 +2

Ganz seems to be able to mess up the simplest tasks

of course the VDO is another thing wish I could get me one of those pet buddies
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Old 11-21-2011, 08:32 AM   #116
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Default Re: Webkinz Players Wonder About Missing Kinectimals Gifts *UPDATE*

OK so even though most of us logged in that day and got the message but no ATV and Monday being the day after the prize was given out is Ganz still going to send them to those people that actually logged in? I don't want them to not give them out because the day to give them out has passed....even though we never got them.
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Old 11-21-2011, 09:06 AM   #117
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Default Re: Webkinz Players Wonder About Missing Kinectimals Gifts *UPDATE*

Ummm,...I haven't even seen the e-mail note much less the actual item. Last special/promo item I got was the Hover Sleigh for the Arthur movie they sent out (I think it was) last week.
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Old 11-21-2011, 09:18 AM   #118
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Default Re: Webkinz Players Wonder About Missing Kinectimals Gifts *UPDATE*

Is everyone waiting for someone else to call Ganz? I just called and had no problem getting through so the phones are definitely NOT ringing off the hook. The rep had no knowledge of the missing gift as of yet but I am on hold while she checks into it.

(update)
The rep just came back to my call. She said the tech department is aware of the problem and the gift WAS supposed to be awarded. When I asked her what should I do, just keep checking my docks throughout the day, she said yes.

Hopefully this will be taken care of before too long and everyone who logged on on the proper day will receive the gift.

Last edited by jms40; 11-21-2011 at 09:18 AM..
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Old 11-21-2011, 09:30 AM   #119
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Default Re: Webkinz Players Wonder About Missing Kinectimals Gifts *UPDATE*

View Post Originally Posted by jms40
Is everyone waiting for someone else to call Ganz? I just called and had no problem getting through so the phones are definitely NOT ringing off the hook. The rep had no knowledge of the missing gift as of yet but I am on hold while she checks into it.

(update)
The rep just came back to my call. She said the tech department is aware of the problem and the gift WAS supposed to be awarded. When I asked her what should I do, just keep checking my docks throughout the day, she said yes.

Hopefully this will be taken care of before too long and everyone who logged on on the proper day will receive the gift.
Ganz wasn't open until 18 minutes before you posted this. SO I'm sure many people were in the process of calling. And some people work.
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Old 11-21-2011, 09:31 AM   #120
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Default Re: Webkinz Players Wonder About Missing Kinectimals Gifts *UPDATE*

View Post Originally Posted by jms40
Is everyone waiting for someone else to call Ganz? I just called and had no problem getting through so the phones are definitely NOT ringing off the hook. The rep had no knowledge of the missing gift as of yet but I am on hold while she checks into it.

(update)
The rep just came back to my call. She said the tech department is aware of the problem and the gift WAS supposed to be awarded. When I asked her what should I do, just keep checking my docks throughout the day, she said yes.

Hopefully this will be taken care of before too long and everyone who logged on on the proper day will receive the gift.
Thanks for calling and the update!
I hope we get them soon.
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