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Old 09-12-2008, 02:30 PM   #1
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Arrow WI NEWS: Policy Change on Information Verification

Over the past year and a half, the staff here at Webkinz Insider has taken great pride in only bringing you confirmed breaking news. As you may have noticed, in the past two days we have had to retract news shortly after it was reported because it was not correct. We are just as disappointed as you all are and we will be making some immediate changes.*

We have come to the determination that the Customer Service Reps, and even the Customer Service Managers, at Ganz are generally truthful, but frequently misinformed. As a result, we will no longer consider independent verification from two or more Reps to be a valid source.*

*

It saddens us to have to make a move like this, but the past two days have made it clear that we do not have any choice. The end result may be that we bring you new stories later than we may have otherwise because of the extra time the verification will take, but we think it will be worth it.

*

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Old 09-12-2008, 02:31 PM   #2
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Default Re: WI NEWS: Policy Change on Information Verification

Aww, but I can see why. Thanks for keepin us informed!
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Old 09-12-2008, 02:34 PM   #3
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Default Re: WI NEWS: Policy Change on Information Verification

I would like to extend a thank you to all of the staff for taking such concern in the validity of the information posted here. It's a fab thing, and it's what first made me come to this site.
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Old 09-12-2008, 02:35 PM   #4
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Default Re: WI NEWS: Policy Change on Information Verification

i love all the news you bring us, and i really love hearing things first!!!! i <3 !
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Old 09-12-2008, 02:40 PM   #5
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Default Re: WI NEWS: Policy Change on Information Verification

it is really a shame that ganz can't get everyone on their staff on the SAME PAGE so that the correct info could be given out no matter who answers the phone.

i think this is best, though it was always nice hearing info from someone who had spoken to a rep.. i wonder just how many of the reps there have the exact right info?????

thanks justin.
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Old 09-12-2008, 02:47 PM   #6
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Default Re: WI NEWS: Policy Change on Information Verification

I respect this decision and support it 100%. I think it shows just how much you care about this community and its users. Thank you!


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Old 09-12-2008, 03:38 PM   #7
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Default Re: WI NEWS: Policy Change on Information Verification

View Post Originally Posted by Lhachwen
I respect this decision and support it 100%. I think it shows just how much you care about this community and its users. Thank you!


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Yeah, what they said. Thanks Justin!
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Old 09-12-2008, 04:14 PM   #8
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Default Re: WI NEWS: Policy Change on Information Verification

I admit though, I like hearing the news asap even if it isn't totally accurate. I have come to hope for the best but expect that it may not happen.

WI home pages always gave something to look forward to............
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Old 09-12-2008, 04:35 PM   #9
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Default Re: WI NEWS: Policy Change on Information Verification

Justin, you do what you gotta do! I am staying right here and I am not leaving the site just because Ganz can't get their heads out of their....Ok, then, that said, I am not at all opposed to waiting for News that is accurate, even if it means waiting until it has been verified by more than one source. Thank you for making this such an HONORABLE place.
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Old 09-12-2008, 04:42 PM   #10
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Default Re: WI NEWS: Policy Change on Information Verification

View Post Originally Posted by kcdavidson
I admit though, I like hearing the news asap even if it isn't totally accurate. I have come to hope for the best but expect that it may not happen.

WI home pages always gave something to look forward to............
Nearly all of the news that we get is verified by other means than the Customer Service reps at Ganz. Don't worry!
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