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Old 10-08-2011, 08:28 PM   #31
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Default Re: Webkinz insider Member Offers Solution to Internet Exporer Crashing Problem!

I loaded Mozilla Firefox and use it just for Webkinz so that I can keep IE9 for everything else. This seems to work best for me; hope it helps...
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Old 10-09-2011, 12:52 AM   #32
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Default Re: Webkinz insider Member Offers Solution to Internet Exporer Crashing Problem!

I have attempted to remove the IE9 and all it did was mess my computer completely up I ended up having to restore my computer after that. Now I still have IE9 for my enternet explorer, although it is trouble I found cleaning cooking with the Run program works fairly well. In run you type in %systemroot%/prefetch then select all and delete. Go to run again then type in %temp% select all and delete. Last do a disc cleanup and you will be ok.
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Old 10-09-2011, 05:37 AM   #33
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Default Re: Webkinz insider Member Offers Solution to Internet Exporer Crashing Problem!

I should not have to uninstal a program just to use a site I pay for a deluxe account on. They should fix the compatability issues. If they don't they will lose loyal coustomers.
If I try to enter using the link or from the front page it crashes.
But I can get in from the coustomer service page. I don't get the notifcation of prizes. but I don't mind. And I do have some lag.
But this is Webkinz Site prolem and it is their responsablity to serve their coustomers.
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Old 10-09-2011, 08:04 AM   #34
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Default Re: Webkinz insider Member Offers Solution to Internet Exporer Crashing Problem!

Thank you so much - I thought it was just my computer. Your solution worked great for us

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Old 10-09-2011, 05:17 PM   #35
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Default Re: Webkinz insider Member Offers Solution to Internet Exporer Crashing Problem!

This problem is happening on IE8 for sure as I have never upgraded to IE9. Apparently there is some particular ad causing this problem but haven't been able to figure out which one.

I have solved the problem of the screen not showing up to tell you what you have won. I couldn't figure out why it did it on some accounts and not on others and now I have. I was using the "log in" at the bottom of the first screen to avoid the crashing problem (it really works that way) and the screen showing what you win didn't show up. If I click on the top "log in" and it works without crashing the screen shows up. Also, if I use the mouse to click on enter instead of the enter key, it will work when the enter key sometimes causes this to crash??????

This is really confusing but I have done enough study of it the last two days that I know this is the problem. Now, it is just up to Ganz to solve why it does it. I wish I could send this to them in an e-mail but they just send back that canned response that you must call and be over 18. Their hours don't fit well with the West Coast for calling.

Hope they get this fixed soon as it is so frustrating.
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Old 10-10-2011, 06:39 AM   #36
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Default Re: Webkinz insider Member Offers Solution to Internet Exporer Crashing Problem!

The version of IE isn't the problem. I'm using Google Chrome and not getting the notifications anymore.
I try earlier versions of IE and don't get them.
I have also tried Firefox - which someone said is Ganz' preferred browser. They didn't show up there either.

It's baloney to have to hunt for this or that link to log in thru if you want to get the notifications. Ganz simply needs to make the webiste WORK and then it wouldn't be an issue!

<<<<sigh>>>>
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Old 10-10-2011, 06:48 AM   #37
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Default Re: Webkinz insider Member Offers Solution to Internet Exporer Crashing Problem!

Thanks for the help!
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