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Old 06-10-2009, 01:41 PM   #31
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Default Re: WI Member Has Interesting Conversation with Webkinz Supervisor

Wow, thanks for sharing. I thought the problems I had were due to either my computer or the connection. Never thought to call about it. Thanks for all the info you collected.
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Old 06-10-2009, 01:41 PM   #32
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Default Re: WI Member Has Interesting Conversation with Webkinz Supervisor

WOW!!! This is some really great information, mell! Thanks for taking such great notes and telling us all about it! That bit about recess and how the grooming and cooking classes don't count is news to me! I was wondering why it took my so long just to get my second recess, and now I know! Thanks so much!

I can't believe those people would cheat at the gem hunt and ruin the game for everyone else. That is just unbelievable!
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Old 06-10-2009, 01:43 PM   #33
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Default Re: WI Member Has Interesting Conversation with Webkinz Supervisor

Thanks for sharing your conversation!

I did not know that about the academy classes for the recess. I haven't been doing any classes lately, but my favorites happen to be the ones on the right.

Doug - I also didn't know that people were somehow trying to cheat it. Curious about that.
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Old 06-10-2009, 01:45 PM   #34
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Default Re: WI Member Has Interesting Conversation with Webkinz Supervisor

thank you so much , after spending so much money on webkinz it would be nice to feel appreciated , at least once in a while ! On webkinz appreciation day my grand daughter won a nice gift box ! from the local $1.00 store ! what the dollor store had to do with webkinz ,i do not know ! we have may have 400 webkinz if i added them all up and have never felt appreciated Sorry ,i got carried away on the appreciation thing !!
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Old 06-10-2009, 01:45 PM   #35
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Default Re: WI Member Has Interesting Conversation with Webkinz Supervisor

Thanks for taking the time to post this.

I have a couple comments/questions.

Firstly, it was interested to read about the recess, but my problem is that it's not being awarded on either my Asian or Euro account even with me doing basic courses. As of today, I have now missed 2 earned recesses

With zumwhere, I tried it only once on my old computer and the challenges can be impossible with timed challenges because by the time the challenge is revealed, it is time to make your choice (this was the memory game where you need to find the item that wasn't shown. I also have issues with the puzzle game being too hard and the cloud one with the numbers inside. Often I click on the correct cloud (I'm pretty sure it's the right one!) and get told I did it incorrectly so I think overlapping clouds may cause problems with the wrong one being selected.

Then I was wondering - how were people trying to cheat Doug? I have no clue what that's about? All I knew was that my gems were all taken for the one he wanted on the first day. How could anyone cheat with that?

Anyway, just my 2c worth, would love it if someone could clarify what is meant by people cheating Doug, when my assumption was that he was cheating us!
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Old 06-10-2009, 01:45 PM   #36
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Default Re: WI Member Has Interesting Conversation with Webkinz Supervisor

Thanks for the news. It's upsetting to hear about the cheaters. Good grief! I know on two of my accounts Doug took gems and I haven't received them back. Now It's going to take me forever to get the items. Now it sounds like the whole thing is all glitched up. They must have done something other than clicking on Doug and accepting the challenges. I don't see how they could cheat on this game unless they were messing with the programming somehow.
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Old 06-10-2009, 01:46 PM   #37
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Default Re: WI Member Has Interesting Conversation with Webkinz Supervisor

Thanks for taking the time to share all of your valid questions and answers with us...and so glad to see some more positive output from CS at Ganz!!
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Old 06-10-2009, 01:47 PM   #38
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Default Re: WI Member Has Interesting Conversation with Webkinz Supervisor

I would really like to know what happened with the Doug Game that they refer to as people trying to cheat the system in the first few days. There were all sorts of people reporting that Doug was giving them items that they didn't have the gems for. Is this glitch on the game what they are considering people cheating the game? It didn't happen on my acount. Or was it that we used more than one pet because we thought we were allowed to? I hope people aren't going to be blamed for doing something wrong with multiple pets when we didn't even know it was a problem. I just want to say,if it was an innocent mistake, people should not be considered cheaters and banned. All this is new so if there is more information on what was done that was not allowed please let me know. And I am not asking for details on how to beat the system. I don't want to know that. Thanks.
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Old 06-10-2009, 01:48 PM   #39
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Default Re: WI Member Has Interesting Conversation with Webkinz Supervisor

I have had problems with the Jellybean Challenge, the Quick Draw, and Dunk the Zingoz ... When I click them it doesnt load and i have to log out. I hope they fix it soon, until then I'm not doing those activities on Webkinz. Thanks for the info mell, I really appreciate you taking time to do this for all the WI members.


Proud owner of 157 webkinz--- Including a cheeky cat!
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Old 06-10-2009, 01:50 PM   #40
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Default Re: WI Member Has Interesting Conversation with Webkinz Supervisor

Thank you very much for sharing your findings with us.

I have had many positive encounters with Ganz customer service but the BEST encounters have always been with the supervisors.
I think some of the information just doesn't trickle down.
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