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Old 09-16-2007, 04:59 PM   #11
MonkeyLoverX0X0333
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Default Re: Webkinz/ Ganz answer to email on gliding pets

I know it doesn't answer my question either! That's why I posted this to show how much they care! (they don't care!)
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Old 09-16-2007, 05:02 PM   #12
CoolBenz, vetteguy98
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Default Re: Webkinz/ Ganz answer to email on gliding pets

stupid GANZ customer service...its almost like they type random things in there email!!
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Old 09-16-2007, 05:02 PM   #13
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Default Re: Webkinz/ Ganz answer to email on gliding pets

View Post Originally Posted by dachshundlover1
I hate how they don't personally answer all of our questions! Do they want us to stop buying webkinz?(LOL, I would never do that!)
I would. In fact, I have no plans to buy any additional stuffed toys or any other products at this time. I'm totally fed up with the constant glitches and the non-responsive attitude Ganz has.
Old 09-16-2007, 05:03 PM   #14
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Default Re: Webkinz/ Ganz answer to email on gliding pets

Lol. Another useless. They make thhe begining sound like "The Answer!" Lol. In a million years!

View Post Originally Posted by carguy98
stupid GANZ customer service...its almost like they type random things in there email!!
Once I told them of a secret code not working. They said something about buying one without a code! Lol.

Last edited by katiepup; 09-16-2007 at 05:04 PM.. Reason: Automerged Doublepost
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Old 09-16-2007, 05:07 PM   #15
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Default Re: Webkinz/ Ganz answer to email on gliding pets

Ugh I hate it when there are problems and Ganz doesn't do anything
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Old 09-16-2007, 05:08 PM   #16
Flash flood
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Default Re: Webkinz/ Ganz answer to email on gliding pets

Hmm, I don't really get it...
Old 09-16-2007, 05:14 PM   #17
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Default Re: Webkinz/ Ganz answer to email on gliding pets

This is an automated response that looks for key words within your eamail and sends a response. Not the best tool but one that is used widely in customer service organizations. There are ways to have your email receive more attention- you can address the email to the President or CEO of GANZ. This will likely trigger an action to a real human. You can look GANZ up on Wikkipedia to obtain a name.
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Old 09-16-2007, 05:18 PM   #18
Gamma
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Default Re: Webkinz/ Ganz answer to email on gliding pets

I did that, emptied the cache and cleared my data and cookies when they changed the dock, it just made a mess of things and I lost my Hummer!! My babies are all standing up in bed and gliding on heelies! It's creepy! I'm hoping it will go away in a few days.
Old 09-16-2007, 05:22 PM   #19
Mikki
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Default Re: Webkinz/ Ganz answer to email on gliding pets

View Post Originally Posted by lamce1
This is an automated response that looks for key words within your eamail and sends a response. Not the best tool but one that is used widely in customer service organizations. There are ways to have your email receive more attention- you can address the email to the President or CEO of GANZ. This will likely trigger an action to a real human. You can look GANZ up on Wikkipedia to obtain a name.
Here's an e-mail address that should get around the automatic canned nonsense they send. headoffice@ganz.com

I don't have a clue what the title of the person who reads it will be, but I got that e-mail from Ganz.com and under the link "corporate contacts".
Old 09-16-2007, 05:23 PM   #20
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Default Re: Webkinz/ Ganz answer to email on gliding pets

Reply to that email to get a real response.
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