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Old 03-10-2009, 03:20 AM   #171
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Exclamation Re: Webkinz Customers Wonder: Is it safe to adopt?

I called the number you suggested and got a recording telling me to go to the comments section on Webkinz and put down my comment or question. I let them know I was locked out of my account....gave my email and password, along with the info on my Domino Cat. I kept trying to get on and finally gave up. The next day I got back on but couldn't go to my Domino Cat's room......so I changed pets and was able to go to it's room. I then put in the Domino Cat's Prize box. Then I went back to the Domino Cat and was able to play.

Hope this helps. Or maybe I was just lucky. I have more pets to adopt but am waiting.
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Old 03-10-2009, 06:09 AM   #172
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Angry Re: Webkinz Customers Wonder: Is it safe to adopt?

My son won a mystery pet yesterday from a series 4 trading card. Very cautiously, I adopted it for him and it locked his account. This morning I was just now able to log in but cold not go into My Room. So I switched pets, got into My Room, then I was able to switch to the new pet and POOF there was the new seahorse, right there in the corner! I was then able to purchase a room for Elmer the Seahorse and get him fed and put to bed.
Yesterday I could not change to another pet.

---------- flybabytina added 3 Minutes and 42 Seconds later ----------

I would also like to know how to find out what server our accounts are on, I think it would make it easier to know if just one server is down or if WW themselves is having issues.

Last edited by flybabytina; 03-10-2009 at 06:09 AM.. Reason: Automerged Doublepost
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Old 03-10-2009, 07:21 AM   #173
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Default Re: Webkinz Customers Wonder: Is it safe to adopt?

View Post Originally Posted by flybabytina
My son won a mystery pet yesterday from a series 4 trading card. Very cautiously, I adopted it for him and it locked his account. This morning I was just now able to log in but cold not go into My Room. So I switched pets, got into My Room, then I was able to switch to the new pet and POOF there was the new seahorse, right there in the corner! I was then able to purchase a room for Elmer the Seahorse and get him fed and put to bed.
Yesterday I could not change to another pet.

---------- flybabytina added 3 Minutes and 42 Seconds later ----------

I would also like to know how to find out what server our accounts are on, I think it would make it easier to know if just one server is down or if WW themselves is having issues.
Oh my goodness I thought I would have to get back on the phone today again but your trick worked! Thank you SOO much, you saved me so much time and hassle
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Old 03-10-2009, 07:29 AM   #174
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Default Re: Webkinz Customers Wonder: Is it safe to adopt?

View Post Originally Posted by reya
Oh my goodness I thought I would have to get back on the phone today again but your trick worked! Thank you SOO much, you saved me so much time and hassle
You are quite welcome It doesn't always work, though So far since all this mess started we have gotten 2 locked pets and were only able to un-lock 1 of them right away by picking another pet. The other 2 pets stayed locked-up until after the nightly maintenance (well in 1 case it was the whole weekend) Glad you got un-stuck!

---------- flybabytina added 1 Minutes and 28 Seconds later ----------

Whoops, I don't see where to edit my post, but I meant to say:
So far since all this mess started we have gotten 4 locked pets and were only able to un-lock 1 of them right away by picking another pet.

Last edited by flybabytina; 03-10-2009 at 07:29 AM.. Reason: Automerged Doublepost
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Old 03-10-2009, 07:58 AM   #175
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Default Re: Webkinz Customers Wonder: Is it safe to adopt?

My pet I adopted yesterday was fine today
i didnt need to readopt

YEAHHH


I might adopt something today still not sure lol
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Old 03-10-2009, 08:40 AM   #176
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Default Re: Webkinz Customers Wonder: Is it safe to adopt?

I crossed my fingers and took the plunge; I adopted a Pink Poodle today with no issues. I still have a couple more pets to adopt, but I am not trying anymore today.
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Old 03-10-2009, 10:25 AM   #177
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Default Re: Webkinz Customers Wonder: Is it safe to adopt?

we've had the low food level issues, and then our daughter tried to put in a new webkinz and it keeps locking her out. she CRIES! so hard.

we learned the trick to get into the rooms by switching to a different pet, but she can't find her new pet. i've emailed webkinz and also called and left a message. nothing yet.

when she looks in her dock, there is the new present for her new webkinz. this is CRAZY. i can't deal with my daughter, crying and asking if webkinz is going to end for good. i hope they resolve this soon!

thanks everyone for your hints.
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Old 03-10-2009, 11:05 AM   #178
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Default Re: Webkinz Customers Wonder: Is it safe to adopt?

I tried the same tricks that everyone else has with logging in (now that I am able to) and finding the pet by switching to another. I even opened the present for the new pet...but my new pet isn't in any of the rooms, and if I switch to him he is missing.

I'm hoping that I didn't just make the problem worse. I wrote to customer support last night and received the automated e-mail. If I don't hear anything new from them, I'll give them a call like the main page here says to.

I also think I may officially join this forum, lol. XD

Thanks! - CrimsonTwilight (my Webkinz SN)
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Old 03-10-2009, 01:40 PM   #179
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Default Re: Webkinz Customers Wonder: Is it safe to adopt?

Decided to adopt the lil robin this afternoon. Big mistake....Yep, locked out like so many have been reporting. Thanks to all of you at I tried the suggested tricks to no avail and called Ganz. Customer service could not have been better and she reset the account and said to adopt the pet after 24 hours. So we'll see. Webkinz is teaching me so many things and high on the list right now is patience.
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Old 03-10-2009, 02:35 PM   #180
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Thumbs down Re: Webkinz Customers Wonder: Is it safe to adopt?

I wish they would hurry up and fix this glitch. I e-mailed Justin of and he said something that is a really good idea and you should all try it. Here it is:

; Justin;
I really am not sure what to tell you with adopting the new pets. It's hit or miss. To be the very safest, I would call the Customer Service number listed on the front page and once you have a Customer Service Rep on the phone, let them know that you're concerned and adopt the pets with the representative on the phone. That way, if something goes wrong you have someone watching your account that can fix it right away.
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