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Old 06-12-2009, 07:33 AM   #41
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Default Re: Webkinz Creative Director Contacts WI Regarding Front Page Article

i missed the article yezterday what did it say...
im always missing something lol
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Old 06-12-2009, 07:41 AM   #42
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Default Re: Webkinz Creative Director Contacts WI Regarding Front Page Article

I have said it before: the people at Ganz are excellent marketers. They do seem to have missed another key business fact: if your consumers are happy, they will keep coming back and buying your product. Another element I think that they should work on is the training of their employees. I am relatively new to WW and the last time I talked to a customer rep, I knew more than he did! (He was a nice fellow and ultimately helped me with my problem. Of course, this was after I talked to 2 other reps who did NOT solve the problem and just left me hanging with no resolution.)

Indicating that your customers are cheating when a program that you created does not work the way you intended I think is ludicrous.

I am happy that the creative director contacted WI. I do expect that we will hear from him shortly (I am an incurable optimist!). Maybe WI should post something on the front page about new names for our rooms and/or new items for treetop rooms! Just a suggestion!
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Old 06-12-2009, 07:47 AM   #43
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Default Re: Webkinz Creative Director Contacts WI Regarding Front Page Article

It's okay, guys! Everyone makes mistakes. Don't worry about it!
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Old 06-12-2009, 08:00 AM   #44
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Default Re: Webkinz Creative Director Contacts WI Regarding Front Page Article

Why would someone give false information? I don't understand the point of that.
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Old 06-12-2009, 08:04 AM   #45
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Default Re: Webkinz Creative Director Contacts WI Regarding Front Page Article

Thank you for keeping us informed of the new developments in this story.
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Old 06-12-2009, 08:28 AM   #46
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Default Re: Webkinz Creative Director Contacts WI Regarding Front Page Article

Sometimes it shows you when you think that you found someone you can trust, you cant. This is very disappointing to know that you think you are getting your questions answered, but in the end you were misinformed. Sorry to hear the member whom first reported this was done this way. Hopefully the Creative director will see what kind of answers we all get when we call for information or problems, and make it where the Ganz reps are more helpful, and honest.
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Old 06-12-2009, 08:31 AM   #47
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Default Re: Webkinz Creative Director Contacts WI Regarding Front Page Article

Stuff like this could be avoided if Ganz would keep customers updated on technical problems with webkinz world. It would also help the CS people were all up to speed on what was happening in WW.
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Old 06-12-2009, 09:02 AM   #48
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Default Re: Webkinz Creative Director Contacts WI Regarding Front Page Article

Thank you guys!!!

This is Buckets Isn't he sooooo cute?!?!? He is always in the clubhouse ( Light blue zone ) red clothes and always funny!
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Old 06-12-2009, 09:09 AM   #49
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Default Re: Webkinz Creative Director Contacts WI Regarding Front Page Article

I really apprecitate WI for taking this so seriously, and also honestly admitting their mistake. Not many websites do that these days, so its good to know that i can trust you guys.
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Old 06-12-2009, 09:17 AM   #50
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Default Re: Webkinz Creative Director Contacts WI Regarding Front Page Article

As Always, thank you, thank you, thank you. Sure hope the correction verifies that the right hand menu of classes (hairdresser, griddle) can be used for Recess. Maybe you could ask him why they won't respond to the hundreds/thousands of requests to change the room naming system.
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