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Old 06-11-2009, 10:23 PM   #11
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Default Re: Webkinz Creative Director Contacts WI Regarding Front Page Article

Yes, I look forward to the continuing story, & what truths shall be revealed
Either way...I am hanging out with that curious cat on this one
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Old 06-11-2009, 10:31 PM   #12
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Default Re: Webkinz Creative Director Contacts WI Regarding Front Page Article

what??????
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Old 06-11-2009, 10:33 PM   #13
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Default Re: Webkinz Creative Director Contacts WI Regarding Front Page Article

Thanks soooooooo much for always being there on our Webbiez info. Without you all in this community, we'd be somewhat lost. Just wanted to let you know how much you're ALL appreciated and for the hard work and effort you do on a DAILY basis to keep this community running!
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Old 06-11-2009, 10:37 PM   #14
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Default Re: Webkinz Creative Director Contacts WI Regarding Front Page Article

Thanks WI!!! I have gotten in the habit of checking out WI before I log on to Webkinz. I feel like I get the most information about what is going on up to the very minute. Thanks for all of the helpful information.
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Old 06-11-2009, 10:40 PM   #15
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Default Re: Webkinz Creative Director Contacts WI Regarding Front Page Article

Thanks for having set things back on track, hopefully we can have "the CD says" section on a regular basis (wishful thinking)
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Old 06-11-2009, 11:02 PM   #16
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Default Re: Webkinz Creative Director Contacts WI Regarding Front Page Article

I'm sure the WI member wrote down everything correctly that was said to her. I'm guessing the creative director either didn't like it stated publically or their customer service rep didn't know what they were talking about, imagine that, a Gantz customer service rep that doesn't know what's going on . Perhaps Gantz should keep their reps informed with daily memos or staff meetings rather than insinuating they were misquoted. I for one am tired of the left hand not knowing what the right hand is doing at Gantz. The fact that we have to keep calling customer service until we get a rep that knows what's going on or is willing to help is just not right. Now if we could just get Gantz to pay attention to all the problem post we make, now that would be great . Sorry but I was rather offended that the WI member who took the time to let us know what was said is stated as "misinforming us".
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Old 06-11-2009, 11:05 PM   #17
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Default Re: Webkinz Creative Director Contacts WI Regarding Front Page Article

View Post Originally Posted by Doggyfan
I'm sure the WI member wrote down everything correctly that was said to her. I'm guessing the creative director either didn't like it stated publically or their customer service rep didn't know what they were talking about, imagine that, a Gantz customer service rep that doesn't know what's going on . Perhaps Gantz should keep their reps informed with daily memos or staff meetings rather than insinuating they were misquoted. I for one am tired of the left hand not knowing what the right hand is doing at Gantz. The fact that we have to keep calling customer service until we get a rep that knows what's going on or is willing to help is just not right. Now if we could just get Gantz to pay attention to all the problem post we make, now that would be great . Sorry but I was rather offended that the WI member who took the time to let us know what was said is stated as "misinforming us".
Very well said! I couldn't agree with you more!
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Old 06-11-2009, 11:11 PM   #18
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Default Re: Webkinz Creative Director Contacts WI Regarding Front Page Article

Oh my..I am truely sorry to hear this..that conversation had so much positive information in it..Don't get me wrong..I will be glad to hear the truth..but, I thought that, the member who spoke with a Supervisor was given the latest, up to date information...Now, has this information changed?? To me, that seems like a very big Memo problem at Ganz Headquarters...they need to keep ALL of their employees up to date with the latest information!! I know it's not fair to us, the consumers...but, it's really unfair to the people who have to answer the phones as well...Thanks so much for the update..will be checking back!!
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Old 06-11-2009, 11:22 PM   #19
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Default Re: Webkinz Creative Director Contacts WI Regarding Front Page Article

View Post Originally Posted by Doggyfan
I'm sure the WI member wrote down everything correctly that was said to her. I'm guessing the creative director either didn't like it stated publically or their customer service rep didn't know what they were talking about, imagine that, a Gantz customer service rep that doesn't know what's going on . Perhaps Gantz should keep their reps informed with daily memos or staff meetings rather than insinuating they were misquoted. I for one am tired of the left hand not knowing what the right hand is doing at Gantz. The fact that we have to keep calling customer service until we get a rep that knows what's going on or is willing to help is just not right. Now if we could just get Gantz to pay attention to all the problem post we make, now that would be great . Sorry but I was rather offended that the WI member who took the time to let us know what was said is stated as "misinforming us".
I must agree with this. I have felt confused & frustrated when I called customer service & was told one thing then read on the forum that someone else was told something different. I have also felt that in the past when talking to someone they have no clue what is going on & make up some randow excuse just to get me off the phone.
I really hope the person that passed on the info that was originally reported does not feel bad, the information that they thought to be true was passed along.
Thanks for keeping us informed!
Sara
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Old 06-11-2009, 11:30 PM   #20
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Default Re: Webkinz Creative Director Contacts WI Regarding Front Page Article

Thank you for letting us know.

I have heard so many different stories from some of the customer service reps in the past, that I don't doubt that someone actually said all of those things that our WI member reported. I have heard 2 different reps say to me that the Jellybean Challenge isn't working for Deluxe members, but it is working for everyone else. I know that is not accurate.

The last time I asked to talk to a supervisor, the lady had me wait and transferred me to a supervisor -- then I thought I was talking to a supervisor (I even asked him if he was a supervisor and he said yes); but he ended the conversation saying "let me get a supervisor to call you back"! LOL! I am sure that there are different levels of "supervisors", but I thought it was funny when he said "let me get a supervisor to call you back"!
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