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Old 06-12-2009, 02:18 PM   #11
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Cool Re: Webkinz Adds More Options to Customer Support Menu

That's good, but i sure wish Ganz would move some of their other things to a higher priority, like Wacky's Bingoz. Its driving me crazy.
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Old 06-12-2009, 02:37 PM   #12
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Default Re: Webkinz Adds More Options to Customer Support Menu

Thanks for the info.WI is the first thing I check every day.Thanks for all you do.Everyone have a great day and God bless. :bokbok::el1::goo:
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Old 06-12-2009, 03:03 PM   #13
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i am so glad they have more options so just in case something messes up i can tell them faster
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Old 06-12-2009, 06:04 PM   #14
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Default Re: Webkinz Adds More Options to Customer Support Menu

View Post Originally Posted by marnabear
I can see they added a lot of useful forms. For example my friend accidentally put her pet's code as part of the pet's name, and now there is a form especially for that.
This is wonderful news. I accidentally put a pets code in the pet name as well! I never thought this issue would be able to be cleared up..not in a million years!

Ganz is hearing our requests and we just need to keep calling and calling when we want something fixed. We are all one big family that can just unite to get our problems fixed....We are on the right track! Yeah... Thank you everyone!
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Old 06-12-2009, 09:41 PM   #15
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Default Re: Webkinz Adds More Options to Customer Support Menu

Oh so happy to see that the customer support has been updated!! Ganz is moving into a much better direction. Hope that they follow through with this!! Thanks so much for the update!!!
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Old 06-13-2009, 05:46 PM   #16
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Default Re: Webkinz Adds More Options to Customer Support Menu

YAAAAYYY! I had to call ganz for a bunch of problems with my password for MyOptions and now I can fix it! HOOOORAAAAYYYYYY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Old 06-16-2009, 07:52 AM   #17
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Default Re: Webkinz Adds More Options to Customer Support Menu

This is great info!

Wish I would have known about this before I had to call Customer Service about a missing prize. The phone call was strange, but they did fix the glitch and awarded me the prize I was suppose to have.

This should free up some of the phone lines for bigger glitches and hopefully stop the false information that has been given to us from customer service.
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