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Old 05-01-2009, 10:38 PM   #51
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Default Re: Users Missing Webkinz Deluxe Membership Gifts, Policy Explained!

Well, I feel really stupid. When I purchased my deluxe membership, I didn't put that much thought into it or stress that much about when I got my monthly gift box. I just thought it would be great to get a gift each month and not complain about when I got it.
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Old 05-02-2009, 05:45 AM   #52
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Default Re: Users Missing Webkinz Deluxe Membership Gifts, Policy Explained!

Hmmm..I purchased my membership on April 2 and today was very much looking forward to my new e store points and gift but received nothing! What in the world is going on?!?!?! There is no way I would have paid $45 for a years membership, if it wasn't for the extra things you get that make the game fun for both me and my daughter
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Old 05-02-2009, 05:56 AM   #53
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Default Re: Users Missing Webkinz Deluxe Membership Gifts, Policy Explained!

Same here. So far, my April 2nd membership has not provided me with a May 2nd gift box or the added e-points. Do I have to wait until 9 eastern time or something? It should roll over at midnight when the products are available.
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Old 05-02-2009, 06:30 AM   #54
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Default Re: Users Missing Webkinz Deluxe Membership Gifts, Policy Explained!

I also purchased deluxe on April 2nd & no epoints or gift box for me & my kiddos either
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Old 05-02-2009, 07:14 AM   #55
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Default Re: Users Missing Webkinz Deluxe Membership Gifts, Policy Explained!

Nothing here either, I have 4 granddaughters who are going to be very upset as I told them yesterday it would be here today.
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Old 05-02-2009, 07:41 AM   #56
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Default Re: Users Missing Webkinz Deluxe Membership Gifts, Policy Explained!

View Post Originally Posted by Justin
A new front page story has been added:

Users Missing Webkinz Deluxe Membership Gifts, Policy Explained!

Click the image to open in full size.Thanks to DavidMami, we have been able to confirm (via Ganz Customer Service representatives) that the case of the missing Deluxe Membership gifts is not a glitch or mistake made by Ganz.

While no doubt confusing, Webkinz World is configured to award Deluxe Members their Deluxe Membership Gift (for May, it will be the Racing Jacket) on the monthly anniversary of joining the Deluxe Membership program. For example, if you joined on April 5th, your Deluxe Membership Gift will appear on May 5th.

Due to the obvious confusion this will cause, Ganz is considering changing it so that all users receive their gifts on the 1st of each month!
I think we can safely assume that we are all in the same boat (surely someone would have posted if they had got their stuff) and after yesterday, Ganz has to be aware that there is a problem and working at it. Of course we'll all get our stuff - but when?
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Old 05-02-2009, 07:49 AM   #57
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Default Re: Users Missing Webkinz Deluxe Membership Gifts, Policy Explained!

Nothing here either, what is going on???
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Old 05-02-2009, 07:51 AM   #58
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Default Re: Users Missing Webkinz Deluxe Membership Gifts, Policy Explained!

Same here. We signed up on the second and still got no gift or estore points today. Hopefully they fix this otherwise I am going to start calling on Monday for sure.
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Old 05-02-2009, 08:17 AM   #59
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Default Re: Users Missing Webkinz Deluxe Membership Gifts, Policy Explained!

View Post Originally Posted by COONYCOON
I think we can safely assume that we are all in the same boat (surely someone would have posted if they had got their stuff) and after yesterday, Ganz has to be aware that there is a problem and working at it. Of course we'll all get our stuff - but when?
i keep checking back to see if someone posts I GOT MY BOX!!! but so far nothing. .

i keep checking the e-store to see if it has updated with the points. i had used up the points i had buying 2 griffins and the tapestries. so i added more points, and figured the extra for the month would give me a plus on my buying power.
i really don't want to use the points i added until they credit my account for the monthly bonus points.

hopefully..soon. i am a patient person and realize that things can go awry. ( strums fingers on the table and yawns)
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Old 05-02-2009, 08:19 AM   #60
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Default Re: Users Missing Webkinz Deluxe Membership Gifts, Policy Explained!

Well here it is the 2nd and I am in the same boat as everyone else. I had to go to the e-store and check to make sure I had the right date. I was hoping to get my points to use them towards this weekends purchase. I hope they get it fixed soon it's very disappointng for my son.
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