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Old 05-03-2009, 09:22 AM   #111
Diabetes Awareness
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Default Re: Users Missing Webkinz Deluxe Membership Gifts, Policy Explained!

I am adding my voice to the complaints, since I joined on the 3rd of April and it is now the 3rd of May and no box or e-store points have shown up.

Someone is going to have a lot of work on their hands on Monday!
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Old 05-03-2009, 09:55 AM   #112
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Default Re: Users Missing Webkinz Deluxe Membership Gifts, Policy Explained!

I joined on the 2nd of april and I still have not received my deluxe gifts yet. I hope they get it straightened out soon
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Old 05-03-2009, 09:56 AM   #113
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Default Re: Users Missing Webkinz Deluxe Membership Gifts, Policy Explained!

I joined on the 2nd of April, and I have not received my box for Mayor eStore points either. Perhaps they'll come on Monday. I hope so. :-)
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Old 05-03-2009, 09:59 AM   #114
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Default Re: Users Missing Webkinz Deluxe Membership Gifts, Policy Explained!

I bought my daughter and myself a deluxe membership on April 2. Today is now May 3 and no gift. Also it said my daughter's account was expired and we have a yearly subscription. I went to the ganz estore site customer service and voiced my concern at this. Does anyone know their phone number. I have not seen one.
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Old 05-03-2009, 10:13 AM   #115
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Default Re: Users Missing Webkinz Deluxe Membership Gifts, Policy Explained!

I went Deluxe 4/2 and still nothing today 5/3. If my account dares to say expired I will be so beyond upset. Doesn't Ganz test any of this out before selling it to everyone? I am not going to jump on board their next great idea until I'm sure the glitches are gone.

Has anyone else had trouble with the Deluxe daily activities actually working? I've had this problem too.
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Old 05-03-2009, 10:47 AM   #116
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Default Re: Users Missing Webkinz Deluxe Membership Gifts, Policy Explained!

Thanks for the info! I sent two emails to customer service about why the monthly rewards were not showing up in my account, but never got a reply. Thanks for the information !
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Old 05-03-2009, 10:56 AM   #117
waldo08
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Default Re: Users Missing Webkinz Deluxe Membership Gifts, Policy Explained!

I'm hoping that things will be taken care of on Monday. It gives us something to look forward to!
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Old 05-03-2009, 11:12 AM   #118
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Default Re: Users Missing Webkinz Deluxe Membership Gifts, Policy Explained!

I bought the first membership (individual) on April 2nd. Still no gift box on May 3rd. Has anyone gotten a gift box, did the people who purchased on April 1st get a gift box?
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Old 05-03-2009, 11:52 AM   #119
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Default Re: Users Missing Webkinz Deluxe Membership Gifts, Policy Explained!

It would be nice to know for sure which 'date' the gifts will be on our docks, but bottom line - as long as we get the gifts that we paid for, I'm ok with that.
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Old 05-03-2009, 02:23 PM   #120
Kaykohugs
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Default Re: Users Missing Webkinz Deluxe Membership Gifts, Policy Explained!

Well, considering NO ONE has gotten them, I'm less concerned. If some had been getting them and some haven't I'd be more worried. As it is, it's clearly just a technical glitch that should be fixed in due time.
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