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Old 05-01-2009, 09:32 AM   #1
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Default Users Missing Webkinz Deluxe Membership Gifts, Policy Explained!

A new front page story has been added:

Users Missing Webkinz Deluxe Membership Gifts, Policy Explained!

Click the image to open in full size.Thanks to DavidMami, we have been able to confirm (via Ganz Customer Service representatives) that the case of the missing Deluxe Membership gifts is not a glitch or mistake made by Ganz.

While no doubt confusing, Webkinz World is configured to award Deluxe Members their Deluxe Membership Gift (for May, it will be the Racing Jacket) on the monthly anniversary of joining the Deluxe Membership program. For example, if you joined on April 5th, your Deluxe Membership Gift will appear on May 5th.

Due to the obvious confusion this will cause, Ganz is considering changing it so that all users receive their gifts on the 1st of each month!
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Old 05-01-2009, 09:39 AM   #2
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Default Re: Users Missing Webkinz Deluxe Membership Gifts, Policy Explained!

Wow....thats not fair I hope they do fix it so everyone can get it on the first of each month
so I guess I have to wait for the 2nd then and by the way thanks for the info. I was going crazy
looking for my gift....lol great job like always
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Old 05-01-2009, 09:39 AM   #3
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Default Re: Users Missing Webkinz Deluxe Membership Gifts, Policy Explained!

Thank you so very much for clearing that up. I was wondering when I logged into my two accounts this morning and there was no gift there. Now Mom and I are racking our brains trying to figure out which day we actually signed up. lol! lol! lol!

Thank you thank you thank you for the update!
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Old 05-01-2009, 09:40 AM   #4
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Default Re: Users Missing Webkinz Deluxe Membership Gifts, Policy Explained!

Thank you for clearing this up. I did not know if it was a glitch or not, because the sign in board still has an advertisement for Webkinz Day! I thought there might be fun things happening for the extravaganza, but I guess not. Bought several of the pets, but did not get anything special when I registered one of them this morning. I think I will wait for the other 2.

Thanks for all the great information I get from here, it is a great site.
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Old 05-01-2009, 09:44 AM   #5
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Thumbs up Re: Users Missing Webkinz Deluxe Membership Gifts, Policy Explained!

Oh by the way you can sign on to your estore acct. and click on your manage acct. and then click on order history and you should see when you sign up hope it helps
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Old 05-01-2009, 09:45 AM   #6
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Default Re: Users Missing Webkinz Deluxe Membership Gifts, Policy Explained!

Although i can understand why Ganz did this it really wasn't that great of an idea. the first would make it a lot simpler. But then you have the problem of the members who might sign up on the 30th and then get 2 boxes in 2 days.
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Old 05-01-2009, 10:13 AM   #7
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Default Re: Users Missing Webkinz Deluxe Membership Gifts, Policy Explained!

I have seen a lot of people saying it would be unfair for those who signed up on like the 30th to get a box for that month and then get another box on the 1st of the next month. I have to kind of disagree though. I am one of those who was undecided until towards the end of the month. I finally made the decision to go ahead and get it so my kids could have the helmet and not miss out on that item. I was under the impression that the boxes were on the 1st of the month and if by signing up in April that was month 1 no matter what day it was. (does that make sense?)

I signed up at the end of the month fully knowing that it was just for the gift. We missed almost all the deluxe activitys in April. So basically I figured I paid for the first month even though I didn't get anything but the gift out of that first month. So if it had been month 1 no matter the day then it would not have been unfair to get another box a few days later in the second month. I still paid full price for the first month.

Since it is not like that though and it is based on the day we signed up I guess it doesn't matter anyways. lol The kids will still get their May gift they just have to wait until the end of the month for it. lol (that's unfair lol)
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Old 05-01-2009, 10:13 AM   #8
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Default Re: Users Missing Webkinz Deluxe Membership Gifts, Policy Explained!

It really would not matter if they got 2 in 2 days, because it is a 12 month membership, ( or 3 months, no more monthly option). I think the first of the month is the way to go.
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Old 05-01-2009, 10:15 AM   #9
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Default Re: Users Missing Webkinz Deluxe Membership Gifts, Policy Explained!

Really, that is lame. You pay all that money for a membership and then they are going to sprinkle all the membership gifts throughout the month based on when you joined?

Wouldn't it just be easier to award them all on the first? I joined as soon as the came out with the membership or a day or two later... can't remember. I think I was waiting to see what people got out of it before shelling out the dough.

I wondered why I didn't have my gift. Thanks again, WI for explaining. Ganz, get with the program. For all the money we pay to keep your company rolling in the cash, is it really so hard to give us our little virtual present on the first of each month? Quit being so greedy!
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Old 05-01-2009, 10:30 AM   #10
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Default Re: Users Missing Webkinz Deluxe Membership Gifts, Policy Explained!

Ok, thanks Justin!

Wow, Ganz sure knows how to trick us.
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