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Old 03-10-2009, 11:17 AM   #11
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Default Re: Tuesday, March 10th Update on Recent Webkinz World Glitches

View Post Originally Posted by sara77elaine
I have been using this forum for info for months but never joined until today. I got locked out of my account after adopting a pet & came here looking for info on what might be going on. Thanks a bunch for sharing. I would have probably stressed out & waited days before I tried to contact Ganz. The # being posted right here made it quick & easy. My phone call didn't give me much of an explaination of what happened but I was told my account would be reset & I would have to adopt the pet again tomorrow. Sad/bad thing is she said I will be locked out all day so I will need to wait until tomorrow to gain access to the site & my account I really hope the problem gets fixed soon. I have a couple more pets to adopt & don't want to go through this everytime. Maybe I should have tried to adopt another as the person that also posted about this did to see if it fixed the problem. I look forward to now being an official member of the group & posting when possible to share info as well.
Sara :easter:
Welcome Sara, and thanks for sharing your story! Glad to have you here on board at WI and that we convinced you to finally sign up!
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Old 03-10-2009, 11:37 AM   #12
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Default Re: Tuesday, March 10th Update on Recent Webkinz World Glitches

View Post Originally Posted by sara77elaine
I have been using this forum for info for months but never joined until today. I got locked out of my account after adopting a pet & came here looking for info on what might be going on. Thanks a bunch for sharing. I would have probably stressed out & waited days before I tried to contact Ganz. The # being posted right here made it quick & easy. My phone call didn't give me much of an explaination of what happened but I was told my account would be reset & I would have to adopt the pet again tomorrow. Sad/bad thing is she said I will be locked out all day so I will need to wait until tomorrow to gain access to the site & my account I really hope the problem gets fixed soon. I have a couple more pets to adopt & don't want to go through this everytime. Maybe I should have tried to adopt another as the person that also posted about this did to see if it fixed the problem. I look forward to now being an official member of the group & posting when possible to share info as well.
Sara :easter:
welcome to WI. this is a great site. i come here to find out all the latest and greatest things about webkinz (and to chat with friends) if you have any questions please feel free to ask me or any of the wonderful member here at WI . a great place to start is the FAQ and rules section located at the top of the page in green writing. you may want to make a thread in the "hi my name is joe" section and tell us a little more about you (dont give out personal info ) that way we can properly welcome you and you can get more hints about this site. webkinz insider is like a family, we have moms, dads, aunts, uncles, brothers, sisters, grandmas and grandpas. im a mom and i have more webbies than my daughter lol. i come here when im happy or sad and i know the members will help me to get happy or make me happier than i already am. again welcome to WI, i hope to see you around the forum
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Old 03-10-2009, 11:41 AM   #13
EllieGrl73
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Default Re: Tuesday, March 10th Update on Recent Webkinz World Glitches

This really is ridiculous. Ganz needs to get its act together.
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Old 03-10-2009, 11:43 AM   #14
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Default Re: Tuesday, March 10th Update on Recent Webkinz World Glitches

With summer coming I too am worried about coming home to a mess. With all the "fixes" Ganz seems to need to make, how do we suggest a "time out" something would only last a few days. It's bad enough having to face work after a long weekend off, but having to face a crew of hungry kids on my budget!!!! I have only adopted 5 but have 11 more waiting, and I know of at least 6 that are knocking at my door. This is what my children did for me to cure my empty nest. I am new at all of this and this site has been very helpful. Thank you:ccat:oh one more thing. I can still log in using the "log in" little white letters, when will my 1st page reset? do I have to call on that?
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Old 03-10-2009, 11:47 AM   #15
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Default Re: Tuesday, March 10th Update on Recent Webkinz World Glitches

I just got a call from Ganz (left a message last Friday). The customer service lady said they know of the glitch, and that I should not adopt any more pets until next week. Whether they will actually have it fix by then, I do not. But just thought I would let you all know.
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Old 03-10-2009, 12:06 PM   #16
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Default Re: Tuesday, March 10th Update on Recent Webkinz World Glitches

I have adopted 2 pets and had the account lock up. The same thing happened with my daughter yesterday.
How we fixed it:
1) Wait until overnight maintenance is through
2)Log in. Click to log out, but answer no.
3)Pick another pet.
4)Walk that pet to a room where new pets frequently pop into your house. Don't use the map jump. You may have to try this in all of the rooms. Now change pets to your new pet. The new pet shows up in the room. Your dock will load and show your gift box.

I hope this helps.
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Old 03-10-2009, 12:13 PM   #17
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Default Re: Tuesday, March 10th Update on Recent Webkinz World Glitches

Not wanting to cause an argument or anything and i know everyone on webkinz insider has been helpful, but what if you are not from USA or Canada and you get locked out of your account.
As a Uk webkinz fan i cannot just call america when ever i need to. Any idea on what i can do regarding this?
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Old 03-10-2009, 12:17 PM   #18
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Default Re: Tuesday, March 10th Update on Recent Webkinz World Glitches

View Post Originally Posted by sara77elaine
I have been using this forum for info for months but never joined until today. I got locked out of my account after adopting a pet & came here looking for info on what might be going on. Thanks a bunch for sharing. I would have probably stressed out & waited days before I tried to contact Ganz. The # being posted right here made it quick & easy. My phone call didn't give me much of an explaination of what happened but I was told my account would be reset & I would have to adopt the pet again tomorrow. Sad/bad thing is she said I will be locked out all day so I will need to wait until tomorrow to gain access to the site & my account I really hope the problem gets fixed soon. I have a couple more pets to adopt & don't want to go through this everytime. Maybe I should have tried to adopt another as the person that also posted about this did to see if it fixed the problem. I look forward to now being an official member of the group & posting when possible to share info as well.
Sara :easter:
Welcome Sara, so glad that you have joined us and posted. It took me a long time before I made my first post, but I certainly enjoyed reading the threads and gleaning the information that everyone shared so freely. It really is a wonderful site and it is so nice to have a place to come to that lets us share our triumphs and woes. Boy, isn't this a mess, so many of us have pets who were recently bought that are sitting around collecting dust while we wait for the all clear. Because this glitch as random as it is I really do not know what to do. I adopted the POTM on one account without a problem in the world when we first thought that it had been corrected and then when I tried on the second one I am as you locked out... I am very chicken and will just wait until Ganz tells us something...I am in cue hope that they call back soon. I will post if there is anything new to tell. It really becomes easy to start posting once you start so hope to see you around.
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Old 03-10-2009, 12:31 PM   #19
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Default Re: Tuesday, March 10th Update on Recent Webkinz World Glitches

I added a new pet yesterday and was locked out all day ... bummer
I just logged on and after a few tries I was in again and fed my pet and put him to bed. He was "lost" somewhere so I used another pet to go and find him. Once I found him I was able to click on him and no more problems ......yeah woooohooooo!!

Just wanted to let everone know what happened to me.
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Old 03-10-2009, 12:39 PM   #20
Thanks WI. You rock!
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Default Re: Tuesday, March 10th Update on Recent Webkinz World Glitches

Thanks for the update!! I have a couple to adopt but think I'll play it safe and wait until it's all fixed. Thanks again for keeping us informed! CJ
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