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Old 03-28-2009, 07:36 AM   #21
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Default Re: Surprise Saturday at the Webkinz eStore, March 28th *UPDATE*

oh my gosh, i am so getting that tiara!!
it will look so cute on my pink & white dog, pink poodle, love pets, pink googles, white terrier, arctic fox, and butterfly!! i think i'll have to get one for each!! hmm... i wonder what chores my parents will make me to to get these. *sighs*
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Old 03-28-2009, 07:40 AM   #22
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Default Re: Surprise Saturday at the Webkinz eStore, March 28th *UPDATE*

I really wish they would get the glitch fixed so we could buy these!
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Old 03-28-2009, 07:54 AM   #23
loveemwebkinz
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Default Re: Surprise Saturday at the Webkinz eStore, March 28th *UPDATE*

I have been trying for 25 minutes now to send them a message letting them know I did not get my codes and everytime I try to send it it gives me a message saying CONNECTION FAILED so it seems as of now that we can't even email them to let them know about the problem with the code. Is there another way to contact them? Is anybody else having this problem. Going back to try and email again.
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Old 03-28-2009, 07:56 AM   #24
Areyel
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Default Re: Surprise Saturday at the Webkinz eStore, March 28th *UPDATE*

Is there any way to contact an admin about this glitch to warn others so they dont end up with multiple charges to their credit cards!!
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Old 03-28-2009, 07:59 AM   #25
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Default Re: Surprise Saturday at the Webkinz eStore, March 28th *UPDATE*

The message is updated on the front page to warn people
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Old 03-28-2009, 07:59 AM   #26
MamaDeeDee
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Default Re: Surprise Saturday at the Webkinz eStore, March 28th *UPDATE*

the same thing happened to me a few weekends ago, and it remained unsolved until Monday when I got an email saying the card would not be charged, and if I wanted to purchase the items (two charms and a tinkerpup) I would have to wait until they were again available.
Is anyone else being told they already played the wheel of wow or Artie's today?
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Old 03-28-2009, 08:04 AM   #27
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Default Re: Surprise Saturday at the Webkinz eStore, March 28th *UPDATE*

Yeah...so I guess I didn't learn from reading about the problems. I didn't realize there was an error code problem and place a few orders myself. AND I even had my coffee.

I then checked my account, yup...there's now FIVE pending transaction from Ganz. I tried to send them a request through customer service to credit my account for four of the five but then...dun-dun-dun ANOTHER ERROR.

Seriously Ganz, get your act together.

So I'm curious to see whether or not my account is credited or if I end up with a bunch of tiaras. I like them but I didn't want to spend that much money, I would have gone out and bought more kinz if that was the case.

On another note...the tiara IS really cute.

Yup on Wheel of WOW and Artie, I hadn't played but they think I have.
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Old 03-28-2009, 08:08 AM   #28
I rules!
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Default Re: Surprise Saturday at the Webkinz eStore, March 28th

View Post Originally Posted by Areyel
I just tried to buy a Tiara. It took me through my information twice to "Pay now". Then I got an error screen. How did you know if you actually bought anything?? Uh, oh I may have 2 tiaras now.

I guess I should get an e-mail with codes if I did actually buy anything! I hope they fix this!
I went through the process 3 times with the same result. Nada. I checked my in box and no e-mail confirmation.

*sniff* I'm feeling sassy and need my pink, sparkle-ly tiara. J/K Hopefully it will be fixed soon. Just think of the revenue they're missing out on. I'm sure there's a team of programmers on the job as we speak.
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Old 03-28-2009, 08:40 AM   #29
Wacky Holidays!
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Default Re: Surprise Saturday at the Webkinz eStore, March 28th *UPDATE*

Thank you for letting us know what is for sale at the eStore.

A big thank you for letting us know that the order processing isn't functioning properly!
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Old 03-28-2009, 08:45 AM   #30
OOO Ghostkinz!
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Default Re: Surprise Saturday at the Webkinz eStore, March 28th *UPDATE*

Whoa, Thanks FIA...I know not to get that extra Phoenix then
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