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Old 06-28-2009, 10:41 PM   #261
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Default Re: Summer Sensation Gifts Arrive on Asian Accounts

For some reason I got 2 picnic baskets on one of my accounts. I had already received the basket, and I logged back in, and got it again....
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Old 06-29-2009, 12:52 AM   #262
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Default Re: Summer Sensation Gifts Arrive on Asian Accounts

I thought I hadn't gotten my item also but my daughter told me it was under Objects (not under Gifts) & it was a basket with stuff in it that you can just place in your room for decoration. Hope this helps.
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Old 06-29-2009, 06:12 AM   #263
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Default Re: Summer Sensation Gifts Arrive on Asian Accounts

When I first got it I just kept looking for it in my dock, thinking it was a gift as well!
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Old 06-29-2009, 08:18 AM   #264
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Default Re: Summer Sensation Gifts Arrive on Asian Accounts

O.k. so I called Ganz just a few min. ago and talked with Amy supper nice and had all my issues addressed and was told that yes they are aware of an issue with the picnic basket not comming up for some accounts. For some reason it's showing I did not long on however it shows I loged in everyday since I opened the account. So she is going to have to call me back after "they" check my account and decide what to do. So do call Ganz the # is on the 1st page and let them know and remember do not be upset at the rep. they did not do this on purpose it is a program. So have a Happy Summer!
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Old 06-29-2009, 08:52 AM   #265
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Wink Re: Summer Sensation Gifts Arrive on Asian Accounts

COOL is the webkinz gift suposed to go on a table or something because i dont know what i should do with it
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Old 06-29-2009, 09:34 AM   #266
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Talking Re: Summer Sensation Gifts Arrive on Asian Accounts

that would go great with the tawny pup item
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Old 06-29-2009, 10:14 AM   #267
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Default Re: Summer Sensation Gifts Arrive on Asian Accounts

I called Ganz about the missing gift just a few moments ago and the customer service rep seemed to not even know what Summer Sensation was. After I told him what it was and what was suppose to happen (you received a gift when you logged in on that day) he put me on hold and then came back and said that he would take down my username and someone would take a look into it. He said if it's not in the account within 48 hours to call back.

I am really getting frustrated with the customer service of Ganz. It is not the rep's fault that these problems occur but I think Management should make sure that the reps are informed about the website . I should not have to explain the Ganz website to the GANZ employee.
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Old 06-29-2009, 12:50 PM   #268
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Default Re: Summer Sensation Gifts Arrive on Asian Accounts

View Post Originally Posted by beancabobs
BUt what does the gift box look like and are there any other prizes?? Like a food???
Well it just said in the article that there is NO giftbox.
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Old 06-29-2009, 12:56 PM   #269
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Default Re: Summer Sensation Gifts Arrive on Asian Accounts

I called Ganz a few minutes ago and the rep said now they are aware of the problem with the Asian accounts and said they are working on it. They said it will just show up in the dock but it might take till the end of the week. She said I could cal back if it doesn't.
Since they didn't take a name or account name I think they will just put it on all the accounts...
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Old 06-29-2009, 01:57 PM   #270
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Default Re: Summer Sensation Gifts Arrive on Asian Accounts

Just called Ganz & spoke to Joel. It seem if you want your gift, you will have to call for it & give them your user name so they can send it. Seems almost everyone is having issues!
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