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Old 05-06-2009, 09:07 AM   #1
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Default Status of Webkinz Deluxe Membership Accounts Reviewed *UPDATE*

A new front page story has been added:

Status of Webkinz Deluxe Membership Accounts Reviewed *UPDATE*

Click the image to open in full size.Over the past week, our forum has been flooded with posts from members trying to figure out what is going on with their Webkinz Deluxe Memberships. As the Deluxe Membership feature enters its second month, those who had paid for the Membership are discovering that there are some big glitches that need to be worked out. Reports from Ganz are that the programmers are hard at work on all of the issues.

Here is a summary of the problems customers have been experiencing, and what we know about them. Remember, Ganz has announced that the monthly eStore points and Gift Boxes are programmed to show up on an account's monthly anniversary, not on the first of the month. If your monthly anniversary hasn't yet passed, you still need to wait for your Points and Boxes.

Missing eStore Points: Reports are that the eStore points have started showing up on accounts.

Expiring Memberships: Reports are that accounts that had expired, despite having been renewed, once again have access to Deluxe features.

Missing May Gift Boxes: So far, no one who signed up for a Deluxe account in April has reported on receiving a Gift Box in May. At this point the May Gift Boxes have only been awarded to new and renewed accounts.

Click the image to open in full size.

UPDATE (Thursday Morning): Thank you to all of the members who let us know that the May Gift Boxes have appeared on their accounts. We are also hearing that, along with the Gift Box, these members are getting Vacation Tickets in the Travel Agency and, on the individual Deluxe accounts, another Rollercoaster!
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Old 05-06-2009, 09:27 AM   #2
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Default Re: Status of Webkinz Deluxe Membership Accounts Reviewed

Well, at least they fixed some of the glitches. The gift box one'll probably be fixed tonight or something.
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Old 05-06-2009, 09:35 AM   #3
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Default Re: Status of Webkinz Deluxe Membership Accounts Reviewed

ugg i have my e store points
but sigh no gift box
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Old 05-06-2009, 09:37 AM   #4
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Default Re: Status of Webkinz Deluxe Membership Accounts Reviewed

Yeesh! I wish that this thing would just CLEAR UP for Pete's sake! I'm hoping to get a Deluxe membership, but not until this thing is completely fixed...you understand why.

Last edited by Unregistered; 05-06-2009 at 01:38 PM..
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Old 05-06-2009, 09:39 AM   #5
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Default Re: Status of Webkinz Deluxe Membership Accounts Reviewed

Wondered if anyone could answer a question for me. I joined the deluxe membership in late April. I understand why I have not received the May goodies and I am OK with waiting. My question is my daughter wanted the deluxe membership too so when we purchased it for her yesterday we did the family thing and put four different account on it of which mine was one. That will mean that I have too memerships to the deluxe. I hope that I will still get my May box later this month, does anyone know?
Thanks,
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Old 05-06-2009, 09:41 AM   #6
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Default Re: Status of Webkinz Deluxe Membership Accounts Reviewed

View Post Originally Posted by xlifetime
I have my e store points -- but sigh no gift box
Same with me -- the promised monthly eStore points have now been added to my account, but no special gift box yet. At least Ganz has gotten half of the glitches fixed.
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Old 05-06-2009, 09:45 AM   #7
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Default Re: Status of Webkinz Deluxe Membership Accounts Reviewed

that's great! do you guys think that the membership is worth the money?? or is it not?
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Old 05-06-2009, 10:04 AM   #8
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Default Re: Status of Webkinz Deluxe Membership Accounts Reviewed

I think it is worth the money.I like the extra spins & the gifts each month(I am hoping to get my gift this week?)
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Old 05-06-2009, 10:34 AM   #9
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Default Re: Status of Webkinz Deluxe Membership Accounts Reviewed

View Post Originally Posted by mdreamy
I think it is worth the money.I like the extra spins & the gifts each month(I am hoping to get my gift this week?)
thanks, yeah it probably is worth the money. is the rollarcoster fun??
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Old 05-06-2009, 11:06 AM   #10
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Default Re: Status of Webkinz Deluxe Membership Accounts Reviewed

When I signed up for the deluxe membership I remember there being a large # 12 On the calender, the twelve was enlarged and stood out maybe this could be the date they have choosen to send all boxes out?? Just a thought.
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