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Old 01-14-2008, 08:38 PM   #1
toco0range
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Talking Reply from Webkinz Custoner Support

Quote:
Hello,

Thank you for writing to Ganz.

We are sending you this email in order to provide you with an update on the current situation. Our technical team is hard at work correcting some of the account issues that occurred in Webkinz World. Unfortunately this is a slow process and requires some patience to ensure that issues are resolved correctly. Please accept our apologies for the inconvenience this problem has caused. Since we became aware of the problem we have already fixed many of the affected accounts in Webkinz World. If you have previously sent an email question and have yet to receive a response, please log into your account and check to see if the problem has already been rectified for your account. If you are still experiencing a problem, we ask for your patience as we will work to answer all emails and resolve all account issues that we receive.

Please refrain from sending multiple e-mails about the same issue as this may result in us reworking your account after the issue may have already been resolved.

We apologize for the inconvenience in accessing your account. Please refer to the "Bulletinz" section of the website under the title "Recent Technical Issues Please read." in order to see what Ganz is doing to compensate everyone for the technical problems we have faced in the past two weeks.

Thank you,

Webkinz Customer Support
I also just got and email telling me they fixed my glitch, and I it will be visable in the morning!

Also....

Quote:
I am sorry to trouble you, but I accedently put my german shepereds code as my webkinz name.
I do NOT want poeple to see my webkinz name and change my pw and take all my stuff!!
I had a bad glitch just before and guess I was worried it would happen againSo I guess I wasn't thinking stait and wrote the wrong name
I am sooo sorry but could you change its name to Scout?


I am soooo sorry for the inconvinience!!
thanks!!

-toco0range
Quote:
Hello and thanks for writing,

Your pets name has been changed to Scout. You should be able to see the changes as of tomorrow morning.

Webkinz Customer Support

Last edited by Sandy; 01-15-2008 at 07:14 AM.. Reason: Automerged Doublepost
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Old 01-14-2008, 08:40 PM   #2
tyray18
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Default Re: Ganz officail resonse to difficulties during Christmas

I got the same response earlier today. How soon after you got that reponse did you get the second saying it would be visible in the morning?
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Old 01-14-2008, 08:44 PM   #3
toco0range
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Default Re: Ganz officail resonse to difficulties during Christmas

So check your e-mailz!!

---------- Sandy added 1 Minutes and 23 Seconds later ----------

Hello and thanks for writing,

Your pets name has been changed to Scout. You should be able to see the changes as of tomorrow morning.

Webkinz Customer Support




I am sorry to trouble you, but I accedently put my german shepereds code as my webkinz name.
I do NOT want poeple to see my webkinz name and change my pw and take all my stuff!!
I had a bad glitch just before and guess I was worried it would happen againSo I guess I wasn't thinking stait and wrote the wrong name
I am sooo sorry but could you change its name to Scout?

I am soooo sorry for the inconvinience!!
thanks!!

-toco0range

---------- Sandy added 1 Minutes and 40 Seconds later ----------

ok I added that now...

Last edited by Sandy; 01-14-2008 at 08:44 PM.. Reason: Automerged Doublepost
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Old 01-14-2008, 08:45 PM   #4
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Default Re: Ganz officail resonse to difficulties during Christmas

I got the same original email, but unfortunately my problem hasn't been fixed and there hasn't been a follow up email. Congrats on getting your problem solved!
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Old 01-14-2008, 08:49 PM   #5
toco0range
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Default Re: Ganz officail resonse to difficulties during Christmas

View Post Originally Posted by kayembee
I got the same original email, but unfortunately my problem hasn't been fixed and there hasn't been a follow up email. Congrats on getting your problem solved!
lolz than thankz!
I guess it was kinda, top priority!!

---------- Sandy added 2 Minutes and 46 Seconds later ----------

I hope everyone gets all their glitches fixed soon!!

Last edited by Sandy; 01-14-2008 at 08:49 PM.. Reason: Automerged Doublepost
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Old 01-14-2008, 08:50 PM   #6
tyray18
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Default Re: Reply from Webkinz Custoner Support

I am glad they are responding to our emails.. They are not ignoring us..
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Old 01-15-2008, 07:13 AM   #7
toco0range
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Default Re: Reply from Webkinz Custoner Support

All fixed!!
Scout is back to normal!!
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Old 01-15-2008, 07:16 AM   #8
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Default Re: Reply from Webkinz Custoner Support

Thanks for sharing the info. I am glad to know someone reads and replies to the each email now. I just want new items in the W-shop
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Old 01-15-2008, 07:17 AM   #9
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kayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and through

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Default Re: Reply from Webkinz Custoner Support

Thanks for taking the time to post your 'happy ending'! Too often we just hear about the problems and not the solution
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