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Old 05-03-2009, 02:53 PM   #1
FIA
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Default Renewal Glitch Reported With eStore Deluxe Memberships

A new front page story has been added:

Renewal Glitch Reported With eStore Deluxe Memberships

Click the image to open in full size.

If you signed up for a one month Deluxe Membership and received a notice that your membership is about to expire, you may want to wait a day or two before you process a renewal. We are receiving widespread reports from members who, after being prompted by an e-mail to renew their accounts, have done so, only to have their memberships expire the very next day. It appears that the original expiration date is overriding the renewal, and removing the Deluxe features from the accounts. Thank you to WI member willkinskins for this picture from his account. He received this letter via KinzPost after paying to renew his membership.

Anyone who has questions or concerns about their Webkinz Deluxe Membership can contact Ganz at 1-866-WEBKINZ (1-866-932-5469), Monday through Friday, 9am to 5pm Eastern Standard Time.

Or, you can visit the Ganz eStore section of our forum to "compare notes" with other members.

UPDATE (Monday): The following notice has been posted by Ganz on their Webkinz Newz site:
Recently an issue was discovered that was causing the accounts of members who had renewed their one-month Deluxe membership prior to their expiry date to expire despite the renewal.
We want to inform all of our members that we have located the issue and we are currently working on a fix. We expect this fix to take 2-3 days. This fix is of the highest priority. We have a record of all accounts that have been affected by this issue, and will be turning Deluxe membership back on for these members as soon as the fix has been completed. In the meantime we have turned off Deluxe expiry to prevent further issues.
We apologize for the inconvenience and thank you for your patience.

UPDATE (Tuesday): Thank you to willkinskins and many other members for letting us know that the Deluxe features have been returned to their accounts. Ganz appears to be hard at work on this problem. Hopefully everyone will have their Deluxe account issues fully resolved soon.

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Old 05-03-2009, 04:04 PM   #2
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Default Re: Renewal Glitch Reported With eStore Deluxe Memberships

Aw man, that stinks. I would hate that
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Old 05-03-2009, 04:24 PM   #3
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Default Re: Renewal Glitch Reported With eStore Deluxe Memberships

Man, that would make me mad. Thanx for posting it!
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Old 05-03-2009, 04:39 PM   #4
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Default Re: Renewal Glitch Reported With eStore Deluxe Memberships

thanks for this post, it's good to know I feel bad for those who paid for nothing, or for something they are not getting.
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Old 05-03-2009, 04:46 PM   #5
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Default Re: Renewal Glitch Reported With eStore Deluxe Memberships

I was considering getting a membership tomorrow.
Think I will wait a day or two.
Thanks FIA for the alert, also willkinskins.
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Old 05-03-2009, 05:21 PM   #6
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Default Re: Renewal Glitch Reported With eStore Deluxe Memberships

UUGGH! That must be SOOOOO annoying!!!
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Old 05-03-2009, 05:28 PM   #7
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Default Re: Renewal Glitch Reported With eStore Deluxe Memberships

That is even more annoying than not getting my May deluxe box! It's even worse than today when I had 10 wish tokens in the wish factory, added another & it said I had a total of one! I didn't get any item, either, but I went back later & I had credit for 11, thank goodness! Hope everything works out for willkinskins, too!
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Old 05-03-2009, 07:02 PM   #8
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Default Re: Renewal Glitch Reported With eStore Deluxe Memberships

I hope they fix that!
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Old 05-03-2009, 07:06 PM   #9
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Default Re: Renewal Glitch Reported With eStore Deluxe Memberships

I hope they fix it, that is so unfair for those affected
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Old 05-03-2009, 07:21 PM   #10
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Default Re: Renewal Glitch Reported With eStore Deluxe Memberships

I'm so frustrated! They took my $15 yesterday but I have nothing to show for it. These kinks should have been ironed out before releasing. I at least feel better that I am not alone in this issue!
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oh crud, this stinks 100%

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