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Old 10-03-2007, 03:03 PM   #1
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Default POTM LOOT BAG NOT GIVEN... Please read!

My mom had adopted her first frog on October 1 at 9AM on her account, but she never got her loot bag, STILL! She logged in and out, went to the same pet, moved rooms, everything. We even emailed Ganz and phoned them but we got no reply... Mods please help?
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Old 10-03-2007, 03:06 PM   #2
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Default Re: POTM LOOT BAG NOT GIVEN... Please read!

um not sure why that happend worked for me
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Old 10-03-2007, 03:07 PM   #3
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Default Re: POTM LOOT BAG NOT GIVEN... Please read!

I know, it's working for everyone else but no one seems to be having this problem...
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Old 10-03-2007, 03:07 PM   #4
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Default Re: POTM LOOT BAG NOT GIVEN... Please read!

did you try and contact ganz?
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Old 10-03-2007, 03:21 PM   #5
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Default Re: POTM LOOT BAG NOT GIVEN... Please read!

Yes, I said I both emailed and called but no phone call back.

Someone please help??

anyone?? please help me

Last edited by amazingTAYLOR; 10-03-2007 at 03:21 PM.. Reason: Automerged Doublepost
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Old 10-03-2007, 03:23 PM   #6
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Default Re: POTM LOOT BAG NOT GIVEN... Please read!

You're not supposed to get a "bag".....the items are supposed to just be added to your dock. Have you checked there?
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Old 10-03-2007, 03:23 PM   #7
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Default Re: POTM LOOT BAG NOT GIVEN... Please read!

This is from Justin....

View Post Originally Posted by Justin
For everyone who lost money, I just received an e-mail from Ganz about the issue. They are aware of it and all of your money will be returned.

In order to make sure it doesn't happen again, they would like a list of people who've experienced the issue. I've agreed to compile it for them, so please e-mail your username to : missing@webkinzinsider.com with the e-mail titled "Missing Kinz Cash". I don't need the amount you lost, I believe they are able to keep track of that.
This is from webkinz world...I am highlighting part of it for you.

Quote:
We are happy to announce that the Webkinz Pet of the Month program is underway! Webkinz Frogs are hopping with joy all throughout Webkinz World.
We have had a lot of questions about the program and would like to clear them up.

First, we had a problem when the program was first launched where some members did not receive their Pet of the Month Loot bag. This problem was fixed and most members who were affected got their prizes as normal. To ensure you receive yours, select your newly adopted Webkinz Frog, then log out, log in, and go to your Pet's Room.

If this does not solve your problem, do not worry, we will be running a script during our overnight maintenance (at 2 am EST, Oct. 3) to award the missing prizes directly to your dock. If you have not adopted your Pet of the Month yet, the problem has been completely fixed.
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Old 10-03-2007, 03:24 PM   #8
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Default Re: POTM LOOT BAG NOT GIVEN... Please read!

It takes them a while to get back to you...
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Old 10-03-2007, 03:25 PM   #9
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Default Re: POTM LOOT BAG NOT GIVEN... Please read!

thanks uppies but my mom didnt lose any kinzcash

and wesly kings yes my mom checked there over and over again but she doesnt have it...

Last edited by amazingTAYLOR; 10-03-2007 at 03:25 PM.. Reason: Automerged Doublepost
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Old 10-03-2007, 03:30 PM   #10
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Default Re: POTM LOOT BAG NOT GIVEN... Please read!

Hmmmm......Well, that stinks! Ganz is about to close for the day. They operate on regular business hours so they close at 5pm. You most likely will not get a reply today, but if you left a voice mail, you will possibly get a call back tomorrow. Just hold tight, they will take care of the problem for you.

Got a question.....It was the regular green frog, right? ....and not the Lil' Kinz?

Last edited by WesleyKinz; 10-03-2007 at 03:30 PM.. Reason: Automerged Doublepost
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