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Old 05-03-2009, 12:24 PM   #11
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Default Re: No May Gifts or May eStore Points Yet for April Deluxe Accounts

We signed up for our yearly deluxe membership on May 3rd, ours is an asian account so techincally they are now 2 days late in getting the gift to us. After all the money we have poured into the estore in just the last month you'd think we'd be able to get the gift on time. I mean, didn't they have a whole month since the launch of this o make sure everyone got their gift on time??
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Old 05-03-2009, 12:36 PM   #12
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Default Re: No May Gifts or May eStore Points Yet for April Deluxe Accounts

The same thing happened to me. I signed up for the one month deluxe membership in April. Yesterday I got a message saying my deluxe membership is about to expire. I went ahead and bought the $45 one year membership for one account. This morning I got a message saying my FIRST one month subscription expired, but now my account isn't deluxe. They got rid of both of my memberships. My dad is going to call up tomorrow and see if he could get this sorted out. $45 is a lot of money, I hope I didn't waste it.
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Old 05-03-2009, 12:39 PM   #13
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Default Re: No May Gift Boxes or May eStore Points Yet for Deluxe Accounts

View Post Originally Posted by kittenxpaws
I signed up in April for the one month account, to try it out and see if i would want to do the annual. Well we liked it and decided that we would purchase the $45 family annual subscription. I got an email saying that my deluxe account was going to expire, so i went ahead and purchased the family subscription and signed up 5 accounts. This morning i wake up to find out that 2 of my accounts no longer have any deluxe privileges because their first subscription expired! and it negated the second one i purchased! Hopefully Ganz will fix this tomorrow when i call, but i am frustrated because i feel like i wasted $45 when i cant enjoy the deluxe tab today

This exact situation happened to me as well. I'd signed up my mom, my dad, my husband and myself for 1 month accounts to test it out.. Then we bought the 45 dollar plan yesterday only to log on around 11 pm and have our deluxe all gone. We're pretty irked to miss out on today's deluxe events!
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Old 05-03-2009, 12:49 PM   #14
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Wink Re: No May Gifts or May eStore Points Yet for April Deluxe Accounts

oh man that stinks i always wanted a delux membership well ya know since
they came otu and if i pay 5 bucks for only a month and i don't get my item did't i just waste that money? ???????

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Old 05-03-2009, 01:00 PM   #15
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Default Re: No May Gifts or May eStore Points Yet for April Deluxe Accounts

Thanks for this info, We singed up around april 20th, so I'll look for it then.
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Old 05-03-2009, 01:33 PM   #16
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Default Re: No May Gifts or May eStore Points Yet for April Deluxe Accounts

View Post Originally Posted by ButterflyFlower
The same thing happened to me. I signed up for the one month deluxe membership in April. Yesterday I got a message saying my deluxe membership is about to expire. I went ahead and bought the $45 one year membership for one account. This morning I got a message saying my FIRST one month subscription expired, but now my account isn't deluxe. They got rid of both of my memberships. My dad is going to call up tomorrow and see if he could get this sorted out. $45 is a lot of money, I hope I didn't waste it.
Exactly the same situation here! We signed up for the 1 month membership on April 2nd. Then yesterday, we decided to sign up for the year membership. We received a msg saying we had the deluxe membership and got our goodies (the jacket, super exclusive item, and estore points) but now we have no deluxe membership showing on our acct. And we also got a msg today saying our membership had expired (I'm assuming it was for the 1 month). I really hope they fix this mess! Does anyone know how to contact them about this? I've seen that a few of you are going to "call"....do you have a phone number? Thanks!
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Old 05-03-2009, 01:35 PM   #17
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Default Re: No May Gifts or May eStore Points Yet for April Deluxe Accounts

Thank you for keeping us up-to-date! Your info is encouraging and I'm sure Ganz will have this straightened out soon.
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Old 05-03-2009, 01:51 PM   #18
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Default Re: No May Gifts or May eStore Points Yet for April Deluxe Accounts

Thanks so much for the information! I wondered how that would work, since I bought 2 memberships on 2 different days. But nothing today, when there should have been for the first one. I guess that I will just wait and see. And keep a watch here to see what Ganz has figured out.
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Old 05-03-2009, 02:17 PM   #19
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Default Re: No May Gifts or May eStore Points Yet for April Deluxe Accounts

i just got deluxe membership for this month say 2 or 3 days ago, and look at this!
I CALLED GANZ AND LEFT A MESSAGE! I COULD JUST BALL!!!!!!!!!!!
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Old 05-03-2009, 02:42 PM   #20
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Default Re: No May Gifts or May eStore Points Yet for April Deluxe Accounts

View Post Originally Posted by roberta2390
Exactly the same situation here! We signed up for the 1 month membership on April 2nd. Then yesterday, we decided to sign up for the year membership. We received a msg saying we had the deluxe membership and got our goodies (the jacket, super exclusive item, and estore points) but now we have no deluxe membership showing on our acct. And we also got a msg today saying our membership had expired (I'm assuming it was for the 1 month). I really hope they fix this mess! Does anyone know how to contact them about this? I've seen that a few of you are going to "call"....do you have a phone number? Thanks!
The number I found is 18669325469. I called this morning but they're only available Monday - Friday 9-5pm.
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